Abdul Khaled Kareem
Berwick
Summary
TEAM LEADER/ SENIOR BUSINESS DEVELOPMENT MANAGER / SALES STRATEGIST Over 15 years of experience in Telecom, ICT, and IT industries, Dynamic professional with proven experience in charting out sales strategies and advising on products with key focus on enhancing business volumes and growth as well as achieving revenue and top-line profitability. Exposure in pursuing market opportunities and applying forward thinking skills to deliver measurable, value-added results and achieve continuous growth in sales volume and market share year-on-year. Expertise in working at international and multicultural environments with the distinction of exploring new markets for expanding businesses from scratch and streamlining operations. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in Telecom/ICT Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
16
16
years of professional experience
Work History
Business Development Manager
iCT Group (Aust) Pty Ltd
02.2022 - Current
- As a Telstra Partner; working with the clients regarding Telstra products and services such as Adaptive networks, Mobility solutions; Cloud connectivity & Solutions, Security; Unified Communications & Internet of things etc
- Promoting company's product portfolio to clients including Jeeves Plus - Multilingual Messaging Platform; DULL (B2B Secure Private Network); Duress - Lone Worker Safety Solution; Cyber Security, Cloud Services; Managed IT Services and other communication related products
- Seeking out new business opportunities for the company and then developing, coordinating, and implementing plans designed to increase existing business and capture new opportunities
- Generated leads by cold calling prospective customers
- Managed both the existing sales pipeline and the development of new business opportunities
- Leveraged strong communication skills to authentically engage and effectively influence stakeholders, including C-Level, to determine the most appropriate sales solutions, provided business insights on ICT matters and maintained positive customer relationships
- Managed and retained relationships with existing clients while building long-term relationships with new and existing customers
- Nurtured and developed relationships with key customer accounts; Attended face-to-face meetings with clients
- Ensured that the customer information is updated regularly in CRM; Created quotes and proposal for clients.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Senior Account Manager
Gulfnet Communication Co.
09.2017 - 06.2021
- Working with the clients regarding Internet Services, Data links, ISDN, MPLS Services, Virtual servers, Cloud security Solutions, Managed voice services, Video Conferencing Services etc
- Promoting ICT products and services to clients such as Wireless Infrastructure services, Video surveillance Services, Network Infrastructure services, Infrastructure security Services and other communication related products
- Seeking out new business opportunities for the company and then developing, coordinating and implementing plans designed to increase existing business and capture new opportunities
- Provided exceptional customer service and ensure end to end customer satisfaction
- Developed and planned account strategies and activities for specified accounts such as, selecting products for calls, identifying buyer influences, overcoming objections, introducing new products, making sales presentations, and negotiating discount points
- Managed assigned key accounts, increased account penetration, customer satisfaction and sales growth for long term results
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Business Development Manager
Hayat Communications Company KSCC (HCC)
11.2014 - 08.2017
- Worked closely with the clients regarding Enterprise IT, Enterprise Networking, Enterprise UC & C, Enterprise Security solutions and wireless Network Solutions etc
- Analyzed current growth rate of company and planned new strategies for improving company's business turnover, maintaining relationship with key decision-makers, and securing profitable business
- Managed existing key accounts, Initiated, and developed relationships with key decision makers in target organizations for business development
- Consulted and approached businesses to offer tailor made solutions while working on close consultation with the business owners
- Identified prospective clients from various sectors such as government and private corporate, generated business from the existing, and consequently achieved business targets
- Ensured skills enhancement and development of every individual in the team by providing direction, motivation, and training team members.
- Assisted in recruitment to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Senior Sales Executive
Gulfnet International Company - KEMS W.L.L
03.2012 - 11.2014
- Developed new business by prospecting and calling new clients
- Managed assigned key accounts, increased account penetration, customer satisfaction and sales growth for long term results
- Developed and planned account strategies and activities for specified accounts such as, selecting products for calls, identifying buyer influences, overcoming objections, introducing new products, making sales presentations, and negotiating discount points
- Worked closely with the clients regarding internet services, data links, ISDN, MPLS services, virtual servers, cloud security solutions, managed voice services, video conferencing services etc
- Introduced company products and services and conducted business presentations
- Predicted future market trends and developed new sales ideas
- Negotiated terms of business with clients to achieve win/win results that provide the basis for strong on-going relationships in addition to working closely with project management team to deliver the solution to client within the required time frame.
Strategic Business Executive
Future Communications Company, Kuwait
11.2008 - 03.2012
- Researched and built relationships with new clients
- Provided high level customer satisfaction and owned overall accountability for business growth within account base
- Maintained business with existing customers, as well as actively prospected to develop new business in the assigned territory; analyzed process gaps and implemented way-outs to mitigate the same
- Worked closely with the clients regarding mobile SMS solutions, mobility solutions and value-added services
- Provided high level customer satisfaction and owned overall accountability for business growth within account base
- Built new customer base through extensive research and cold calling
- Predicted future market trends and developed new sales ideas
- Managed sales process in a targeted account base, including demand generation, partner development, channel sales, forecasting, quota attainment, sales presentations, short-term, mid-term and long-term opportunity management.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sri Krishna Engineering College
Anna University11.2005
Skills
- Go-To Market Strategy
- Revenue Generation
- Key Account Management
- Negotiations
- Team Leadership
- Team Supervision
- Team motivation
- People Management
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Complex Problem-Solving
Languages
English, Hindi, Tamil, Urdu & Arabic
Personal Information
- Date of Birth: 07/05/1983
- Nationality: Indian
References
Excellent employment references details can be supplied on request.
Training
- Negotiation Skills Training from Ms. Diana Buttu, Kuwait
- Product trainings like Unified Communications products, IT enterprise products, Enterprise Networking products etc.
Timeline
Business Development Manager
iCT Group (Aust) Pty Ltd
02.2022 - Current
Senior Account Manager
Gulfnet Communication Co.
09.2017 - 06.2021
Business Development Manager
Hayat Communications Company KSCC (HCC)
11.2014 - 08.2017
Senior Sales Executive
Gulfnet International Company - KEMS W.L.L
03.2012 - 11.2014
Strategic Business Executive
Future Communications Company, Kuwait
11.2008 - 03.2012
Bachelor of Engineering - Electronics And Communications Engineering
Sri Krishna Engineering College
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