Abdullah Al Numan
Mount Austin,NSW
Summary
Proven track record in enhancing customer loyalty and resolving high-stress disputes at Woolworths, showcasing exceptional problem-solving and customer service skills. Excelled in security supervision with Group 1 Security, leveraging critical thinking and technical support expertise to improve safety protocols. Demonstrated rapid proficiency growth in computer applications, contributing to team efficiency and support capabilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Woolworths
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Supervisor
Group 1 Security
05.2023 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Intern
111 IT Solutions
01.2022 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Information Technology
VICTORIA UNIVERSITY
MELBOURNE,AUSTRALIA 09.2020
Associate of Science - Information Technology
Clarendon Business College
Sydney, NSW11.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Paperwork Processing
Timeline
Customer Service Representative
Woolworths
08.2024 - Current
Security Supervisor
Group 1 Security
05.2023 - Current
Intern
111 IT Solutions
01.2022 - 04.2022
Bachelor of Science - Information Technology
VICTORIA UNIVERSITY
Associate of Science - Information Technology
Clarendon Business College
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