ABDULLAH ALIMI
Sydney,Australia
Summary
Highly motivated with a strong work ethic and a passion to shift and grow in a sales and marketing career. Proven experience in civil engineering and customer service, adept at technical issue resolution and performance analysis. Recognized for adaptability, exceptional interpersonal skills, and the ability to work effectively unsupervised.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Worker – Food Production
Steric Pty Ltd
Sydney, Australia
12.2023 - Current
- Assist machine operator in a fast paced line production.
- Packing, strapping and wrapping
- Manual handling and maintain pallets organized and labeled.
- Preserved safe and clean work environment in production.
Advisor I, Customer Service
Concentrix
Kuala Lumpur, Malaysia
11.2021 - 11.2023
- Understand clients’ queries regarding to Marketing technical issues, campaigns' performance (Chat, Email and call).
- Ensure that clients’ queries are answered, routed, or escalated through the appropriate support channel and performed with accurate procedures.
- Achieved recognition for excellence in maintaining quality standards.
- Develop marketing training programs for customer service improvement, driving results along with my Team Lead.
- Communicate clearly the progress of Weekly/Monthly/Quarterly initiatives to Team Lead and assist the whole team.
- Analyzed KPI metrics to identify improvement opportunities.
- Developed strategies to enhance support KPIs and provided ongoing support to the team along with Team Lead.
Sales and Marketing Officer
Al-Mohit Travel & Tours SDN BHD
Kuala Lumpur, Malaysia
03.2021 - 10.2021
- Worked in the sales and marketing department to increase digital sales and enhance the brand's market exposure.
- Developed a strategy targeting customers through Snapchat, Facebook, Instagram, Tiktok, and Harag platforms for the Middle East, which increased digital sales by 300% and built a strong reputation in the Middle East market.
- Establish regional campaigns in the middle east region to increase the reach to the direct consumer and drive more conversion to the website to cut the 3rd party agents.
- Assist in forecasting the sales trend based on historical data and business plans.
Peer Assisted Tutor
UCSI University
Kuala Lumpur, Malaysia
01.2019 - 09.2024
- Helped students review and understand previous lessons to make connection with new lesson.
- Identified gaps in students' knowledge and developed targeted lessons to address these areas.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Assisted students in developing effective study habits and strategies for success in school.
- Prepared and administered tests to assess student understanding of course material.
Education
Online Course - Marketing For Small And Medium Business Online Cou
Emasteryacademy
EmasteryacademyOnline Course - Google Digital Marketing & E-commerce
Google, Coursera
Coursera Bachelor's Degree with Honor: Civil Engineering -
UCSI University
MalaysiaSkills
- Continuous Improvement
- Strategy Development
- B2B and B2C sales
- Project Management
- Microsoft Office
- Cost Estimation
- Teamwork
- Sales closing
- Sales Development
- Negotiation Tactics
- Product management and pricing
- Fast learner and independently
- Effective communication
Certification
- White Card
- Driving License
Activities
- Volunteer in Peer Assisted Learning (PAL) as a mentor.
- Participating in IMechE Brain Teaser Contest competition.
- Participating in Subang Bus Shelter Project (Design bus stop).
- Member in institution of Civil Engineering chapter at UCSI (ICE)_event's organizer assistant.
- Participating in site visit to National Hydraulic Research Institute of Malaysia.
- Member in Yemeni student association at UCSI University.
- Participating in UCSI futsal league tournament.
- Participating in the complementary competency programme structural design using Orion.
- Help the company in organizing the event of Seminar programme on women's inspiration knowledge (WINS) by department of community development, Putrajaya.
Workingrights
Full working rights with unlimited working hours
Languages
- English, Professional
- Arabic, Native/ Bilingual
References
References available upon request.
Timeline
Process Worker – Food Production
Steric Pty Ltd
12.2023 - Current
Advisor I, Customer Service
Concentrix
11.2021 - 11.2023
Sales and Marketing Officer
Al-Mohit Travel & Tours SDN BHD
03.2021 - 10.2021
Peer Assisted Tutor
UCSI University
01.2019 - 09.2024
Online Course - Marketing For Small And Medium Business Online Cou
Emasteryacademy
Online Course - Google Digital Marketing & E-commerce
Google, Coursera
Bachelor's Degree with Honor: Civil Engineering -
UCSI University
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