Amena Begum
SYDNEY,NSW
Summary
Dedicated and customer-focused professional with several years of experience in retail, hospitality, and administrative support. Skilled in delivering excellent customer service, handling transactions, resolving customer inquiries, and working efficiently in fast-paced environments. Strong communication skills, a positive attitude, and a proven ability to work both independently and as part of a team to achieve high service standards.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
McDonald’s
Macquarie Fileds, NSW
10.2024 - Current
- Delivered friendly and efficient customer service, ensuring customer satisfaction in a fast-paced environment
- Processed customer orders accurately, contributing to smooth operations during peak times
- Supported stocking and inventory tasks, maintaining product availability for customers
- Prepared coffee and other beverages for customers in a busy café setting
- Ensured cleanliness and hygiene standards were met throughout the establishment
Customer Service Representative
Shapla Sweets
Ingleburn, NSW
11.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction.
- Handled cash and EFTPOS transactions accurately, ensuring smooth and efficient payment processes.
- Maintained presentation of display areas to create an inviting shopping environment.
- Supported stock management, packaging, and order preparation
Sales Assistant
Pearls Glory Café
Ingleburn, NSW
09.2024 - 10.2024
- Provided customer service through efficient order taking and payment processing
- Prepared coffee, drinks, and food items to meet customer preferences
- Oversaw food packing, stocking, and store upkeep to ensure smooth operations
Education
Bachelor of Science - Medicine
University of Dhaka
Dhaka,Bangladesh10-2021
Skills
- Customer Service & Relationship Management
- Sales Techniques
- Verbal and written communication
- Cash Handling & EFTPOS Transactions
- Inventory Management & Stock Control
- Time Management & Multitasking
- Administrative coordination
- Teamwork and Collaboration
- Problem-solving skills
- Adaptability & Fast Learning
Work Rights
- Full-time
Timeline
Customer Service Representative
Shapla Sweets
11.2024 - Current
Customer Care Representative
McDonald’s
10.2024 - Current
Sales Assistant
Pearls Glory Café
09.2024 - 10.2024
Bachelor of Science - Medicine
University of Dhaka