Professional educator with strong background in administration and teaching. Adept at leveraging diverse instructional strategies to meet varied learning needs, creating dynamic, inclusive classroom experiences that drive student success. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking, creativity and communication.
Service Ownership:
Oversaw service delivery across health management supplier coordination, and business relationship management.
Strategy Portfolio / ES Management:
Managed criticality and sensitivity assessments, compliance processes, regulatory attestations, and reporting.
Developed control assurance programs and managed audits to ensure alignment of organizational risk posture.
Risk Management:
Conducted control and risk reporting, issue management, and regular self-assessments to mitigate operational risks.
Proactively addressed risks, ensuring timely remediation and regulatory compliance.
IT Service Management:
Led configuration management, capacity planning, problem and incident resolution, and lifecycle management (EoS/EoL).
Established service continuity plans, patch management processes, and backup/restore strategies.
Developed and maintained essential functions, process models, and service management plans.
Change Management:
Managed resource allocation, service transitions, and project ownership to ensure seamless change implementation.
Supported business readiness by aligning service delivery with operational priorities.
Architecture:
Designed and maintained architecture roadmaps and application management strategies to meet business fit-for-purpose objectives.
Ensured all IT services were aligned with current and future organizational goals.