Abdullah Ghani

Team Leader & Shift Supervisor Westfield Sydney

• Managing a team of 20 rotating security officers through command and control.
• Access Control (CARDAX).
• Monitoring all centre activities on screens and computers to identify and troubleshoot any issues.
• Liaising between contractors/retailers and management to streamline the process of works.
• Incident reporting (security, public liability, and property damages).
• Assisting Security Supervisors, Centre Management in daily operations.
• Emergency Management/ Evacuation Management.
• Certified in Conflict Resolution (MAYBO).
• Provided exceptional customer service and consistently performed quality services.

• Assisting tax agent towards Tax management including preparation of Business activity statements and tax returns for sole traders, partnership, and, companies and taxation advice.
• Prepares internal accounting policies and schedules of due dates to avoid penalties and verifies implementation of policies in the process.
• Reconcile bank and all accounting ledgers and compliance checks as per statutory requirements.
• Monitor and examine operating costs, financial obligations, and prepare budgets and forecasting reports.

• Patrolled retail property to maintain order, protect public safety and property.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Responded quickly and effectively to all security violations and duress alarms.
• Developed strong working relationships with clients, providing exceptional customer service.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.

• Assisting store manager in stock management, ordering and store maintenance.
• Relationship Development with customers.
• Logistic management.