Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ABDULLAH NOUMAN

ABDULLAH NOUMAN

Melbourne,Victoria

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Woqod Gas Station
Doha, Qatar
12.2023 - 07.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Process Specialist

Ooredoo
Doha, Qatar
06.2019 - 06.2024
  • Maintaining database of ticket received on daily basis at Level 2 (L2)
  • Research, identify, and resolve client complaints/tickets
  • Providing appropriate solution according to customer's request and needs
  • Taking necessary action and making sure client issues are resolved
  • Evaluating and approving adjustments and refunds for customers
  • Interacting with customers, understanding their needs

Merchandiser

Lulu Hypermarket
Doha, Qatar
06.2020 - 10.2022
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.

Call Center Representative

Ooredoo
Doha, Qatar
04.2017 - 05.2019
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

MASTERS IN BUSINESS ANALYTICS -

La Trobe University
Melbourne, Australia

BACHELORS IN COMMERCE -

Mangalore University
Mangalore, India

Skills

  • Customer Service
  • Problem Analysis
  • Problem Solving
  • Bilingual
  • Database Management
  • Cash Register Operation
  • Cash Handling
  • Retail Merchandising
  • Staff Mentoring
  • Scanner operations
  • Written and verbal communication
  • Order Packaging

Certification

• Own transport to work location

• Available for immediate start

• Flexible with working hours

Timeline

Cashier

Woqod Gas Station
12.2023 - 07.2024

Merchandiser

Lulu Hypermarket
06.2020 - 10.2022

Process Specialist

Ooredoo
06.2019 - 06.2024

Call Center Representative

Ooredoo
04.2017 - 05.2019

MASTERS IN BUSINESS ANALYTICS -

La Trobe University

BACHELORS IN COMMERCE -

Mangalore University

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ABDULLAH NOUMAN