Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abdullah Sami

Donnybrook

Summary

Dynamic Security Officer with proven leadership at Crown Melbourne, adept at enhancing safety protocols and reducing incident response times. Skilled in conflict resolution and effective problem-solving, I excel in maintaining high customer service standards while ensuring compliance with health and safety regulations. Committed to fostering a secure environment through proactive teamwork and detailed reporting.

Overview

3
3
years of professional experience

Work History

Independent Courier/Logistic Contractor

SR Worldwide Merchants
04.2025 - Current
  • Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
  • Managed route planning to optimize delivery times and reduce operational costs.
  • Maintained accurate records of deliveries and inventory for effective tracking.
  • Trained new couriers on safety protocols and best delivery practices.
  • Resolved delivery issues promptly, maintaining strong client relationships through effective communication.
  • Utilized GPS systems to navigate routes effectively, improving overall delivery efficiency.
  • Supported effective inventory management for clients by accurately recording shipment details upon receipt and delivery completion.
  • Assisted in the training of new independent couriers, sharing best practices for successful deliveries and time management.
  • Collaborated with dispatchers to coordinate efficient pickup and delivery schedules, maximizing productivity throughout the day.
  • Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
  • Contributed positively towards a safe working environment by adhering to all applicable traffic laws and company safety protocols.
  • Increased client retention through exceptional communication and professional demeanor during pickups and dropoffs.
  • Met or exceeded daily performance targets relating to timely pickups/drop-offs as well as the total number of completed deliveries.
  • Maintained accurate records of delivered packages, aiding in smooth business operations and client billing processes.
  • Managed time-sensitive deliveries, ensuring prompt arrival to clients while upholding safety standards.
  • Resolved customer inquiries promptly by addressing concerns or directing them to appropriate personnel when needed, contributing positively towards a high level of customer satisfaction.
  • Developed strong relationships with local businesses by providing reliable courier services tailored to their specific needs.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Oversaw logistics operations, ensuring timely delivery and efficient inventory management.
  • Streamlined procurement processes, reducing lead times and improving cost efficiency.
  • Analyzed workflow data to identify areas for process improvement and cost reduction.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Security Officer

Crown Melbourne
06.2022 - 03.2025
  • Monitored premises to ensure safety and compliance with security protocols.
  • Conducted regular patrols to detect and address potential security breaches.
  • Responded promptly to incidents, coordinating with law enforcement as needed.
  • Reported irregularities and maintained detailed logs of activities and incidents.
  • Collaborated with team members to enhance overall security measures and procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Stepped into Acting Team role as Leader required, demonstrating leadership and adaptability.
  • Managed staff rosters to ensure adequate coverage, filling vacant shifts and arranging swap shifts.
  • Coordinate with team members to maintain smooth operations and respond promptly to staffing needs.
  • Supported team performances by providing guidance and ensuring compliance with site procedures and safety protocols.

Education

No Degree - Bachelor of Business Accounting

Cambridge College
Melbourne, VIC

Skills

  • Team leader
  • Effective problem solver
  • Team leader
  • Effective problem solver
  • Teamwork
  • Self motivated
  • Adherence to high customer service standards
  • Excellent time management
  • Active Listening
  • Health and Safety Regulations
  • Computer literate
  • Multitask
  • Relationship building and management
  • Proactive
  • Interpersonal skills
  • Conflict Resolution
  • Legislation Interpretation
  • First aid and CPR certified
  • Verbal and written communication
  • Effective workflow management

Languages

Hindi
Urdu
Punjabi

Timeline

Independent Courier/Logistic Contractor

SR Worldwide Merchants
04.2025 - Current

Security Officer

Crown Melbourne
06.2022 - 03.2025

No Degree - Bachelor of Business Accounting

Cambridge College
Abdullah Sami