Abdullah Sami
Donnybrook
Summary
Dynamic Security Officer with proven leadership at Crown Melbourne, adept at enhancing safety protocols and reducing incident response times. Skilled in conflict resolution and effective problem-solving, I excel in maintaining high customer service standards while ensuring compliance with health and safety regulations. Committed to fostering a secure environment through proactive teamwork and detailed reporting.
Overview
3
3
years of professional experience
Work History
Independent Courier/Logistic Contractor
SR Worldwide Merchants
04.2025 - Current
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Managed route planning to optimize delivery times and reduce operational costs.
- Maintained accurate records of deliveries and inventory for effective tracking.
- Trained new couriers on safety protocols and best delivery practices.
- Resolved delivery issues promptly, maintaining strong client relationships through effective communication.
- Utilized GPS systems to navigate routes effectively, improving overall delivery efficiency.
- Supported effective inventory management for clients by accurately recording shipment details upon receipt and delivery completion.
- Assisted in the training of new independent couriers, sharing best practices for successful deliveries and time management.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules, maximizing productivity throughout the day.
- Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
- Contributed positively towards a safe working environment by adhering to all applicable traffic laws and company safety protocols.
- Increased client retention through exceptional communication and professional demeanor during pickups and dropoffs.
- Met or exceeded daily performance targets relating to timely pickups/drop-offs as well as the total number of completed deliveries.
- Maintained accurate records of delivered packages, aiding in smooth business operations and client billing processes.
- Managed time-sensitive deliveries, ensuring prompt arrival to clients while upholding safety standards.
- Resolved customer inquiries promptly by addressing concerns or directing them to appropriate personnel when needed, contributing positively towards a high level of customer satisfaction.
- Developed strong relationships with local businesses by providing reliable courier services tailored to their specific needs.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed safety procedures and regulations to protect packages and vehicles.
- Oversaw logistics operations, ensuring timely delivery and efficient inventory management.
- Streamlined procurement processes, reducing lead times and improving cost efficiency.
- Analyzed workflow data to identify areas for process improvement and cost reduction.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Security Officer
Crown Melbourne
06.2022 - 03.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to detect and address potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Reported irregularities and maintained detailed logs of activities and incidents.
- Collaborated with team members to enhance overall security measures and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Stepped into Acting Team role as Leader required, demonstrating leadership and adaptability.
- Managed staff rosters to ensure adequate coverage, filling vacant shifts and arranging swap shifts.
- Coordinate with team members to maintain smooth operations and respond promptly to staffing needs.
- Supported team performances by providing guidance and ensuring compliance with site procedures and safety protocols.
Education
No Degree - Bachelor of Business Accounting
Cambridge College
Melbourne, VICSkills
- Team leader
- Effective problem solver
- Team leader
- Effective problem solver
- Teamwork
- Self motivated
- Adherence to high customer service standards
- Excellent time management
- Active Listening
- Health and Safety Regulations
- Computer literate
- Multitask
- Relationship building and management
- Proactive
- Interpersonal skills
- Conflict Resolution
- Legislation Interpretation
- First aid and CPR certified
- Verbal and written communication
- Effective workflow management
Languages
Hindi
Urdu
Punjabi
Timeline
Independent Courier/Logistic Contractor
SR Worldwide Merchants
04.2025 - Current
Security Officer
Crown Melbourne
06.2022 - 03.2025
No Degree - Bachelor of Business Accounting
Cambridge College
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