Abdullah Al Faisal
1/26 Shadforth Srt, Wiley Park,NSW
Summary
Experienced IT Support Specialist with a proven track record of efficiently resolving hardware, software, and network issues. Skilled in providing exceptional customer service and collaborating with teams to ensure minimal disruption to business operations. Dedicated to continuous learning and adept at staying abreast of emerging technologies.
Overview
6
6
years of professional experience
Work History
IT Technician Level 2
G1 Asset Management
SYDNEY
01.2022 - Current
- Provide Level 1/2 technical support to internal users via phone, email, and ticketing system, ensuring timely resolution of issues.
- Assisted in the setup and configuration of new user accounts, permissions, and access rights in Active Directory.
- Assisted in the implementation of IT security measures, including antivirus software deployment and security patch management.
- Perform hardware and software installations, configurations, and upgrades on desktops, laptops, and mobile devices.
- Diagnose and troubleshoot network connectivity issues, including LAN, WAN, and wireless networks.
- Performing data destruction activities of all data containing devices like hard drives, servers, routers, switches, and peripheral devices by using “Blancco” software to ensure client information security.
Internship (website Design)
Better That Pty Ltd
SYDNEY
08.2021 - 12.2021
- Product cleansing: Making sure the products that appear on our site have accurate information for our customers
- Grandchildren filter menu: Creating sub-menus for our customers to be able to easily find product
- CMS: Customization of html website pages in our content management system
- Technical SEO: Adding schema markup and custom HTML to pages
Manager
Mayfair Fresh
SYDNEY
02.2018 - 12.2021
- Followed daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and security
- Took customer orders, added value and generated sales through up-selling and suggestive selling
- Processed customer orders accurately through the Point of Sale system
- Undertook general serving duties of both food and beverage including delivering meals and drinks to tables
- Ensured all customer areas were always kept presentable
- Received and handled guest inquiries including function details and taking function bookings as required.
Education
The ACS Professional Year Program - ICT -
QIBA, Sydney Campus
10.2021
Master of Technology (Enterprise Systems and Business Analytics) -
Federation University Australia
04.2020
Bachelor of Business Administration (BBA) -
Independent University Bangladesh
04.2015
Skills
- Operating Systems: Windows (7/8/10/11), macOS
- Hardware: Desktops, Laptops, Printers
- Software: Office 365 applications, SharePoint, Exchange Online
- Cloud Platforms: Azure AD and hosting services
- Data Visualization: Power BI, Microsoft Excel
References
Available upon request
Timeline
IT Technician Level 2
G1 Asset Management
01.2022 - Current
Internship (website Design)
Better That Pty Ltd
08.2021 - 12.2021
Manager
Mayfair Fresh
02.2018 - 12.2021
The ACS Professional Year Program - ICT -
QIBA, Sydney Campus
Master of Technology (Enterprise Systems and Business Analytics) -
Federation University Australia
Bachelor of Business Administration (BBA) -
Independent University Bangladesh
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