Abdullah Said Gurdag
Melbourne,VIC
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
17
17
years of professional experience
Work History
Guardian Centre Supervisor
Seeing Machines
11.2023 - Current
- Helped create comprehensive program to meet client needs.
- Managed cases of clients receiving social or community service support.
- Leading a team of 20+ analysts in performing complex data analysis,forecasting and modelling to support business operations and decision making processes.
- Develop and implement analytical strategies to optimise performance metrics, identify trends and generate actionable insights for key stakeholders.
- Conduct regular performance evaluations, provide coaching and mentoring to team members and oversee their professional development plans.
- Collaborate with cross-functional teams to define project goals, timelines and deliverables, ensuring alignment with organisational objectives.
- Manage data collection and validation processes to ensure accuracy, consistency and reliability of analytical outputs.
- Prepare and present comprehensive reports, dashboards and presentations to senior management.
Security Supervisor
MSS Security
07.2020 - 11.2023
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Security and Emergency Supervisor
NBN
08.2018 - 02.2020
- Training of new staff, monitoring employee productivity while providing constructive feedback and coaching
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Streamlining current SOP’s to increase staff efficiency.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Security Concierge
Glad Security
07.2012 - 09.2018
- Develop effective relationships with all security department personal through clear communication addressing customer service inquiries in a timely and accurate fashion
- Communicate to management personnel regarding issues and or situations occurring within the facility, via both written and verbal communication methods
- Respond to medical emergencies to provide first aid, CPR or a support as needed until medical personnel arrive
- Update the rules by creating new risk id for conflicting functions and transport through the landscape
- Monitor surveillance cameras and verify residents and visitors proper id.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
Manager
Caltex Star Mart
01.2007 - 10.2010
- Increasing business growth by an average of 9% while employed as store manager (Caltex national average was 3.2%)
- Implemented new sales and marketing techniques which increased a myriad of inventory sales whilst not compromising customer satisfaction.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor of Business - Human Resources & Hospitality Tourism Management
Victoria University
Melbourne, VIC02.2024
Skills
- Commercial Acumen
- Interpersonal Sensitivity
- People Management
- Performance Management
- Team Leading
- Time management
- Team building
- Punctual
- Reliability
- Multitasking Abilities
- Task Prioritization
- Emotional awareness
- Interpersonal Skills
- Effective Communication
- Staff education and training
Timeline
Guardian Centre Supervisor
Seeing Machines
11.2023 - Current
Security Supervisor
MSS Security
07.2020 - 11.2023
Security and Emergency Supervisor
NBN
08.2018 - 02.2020
Security Concierge
Glad Security
07.2012 - 09.2018
Manager
Caltex Star Mart
01.2007 - 10.2010
Bachelor of Business - Human Resources & Hospitality Tourism Management
Victoria University
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