Abdulmajeed Alasmari
Melbourne
Summary
Experienced and dynamic individual with a proven track record in various fields, including customer care and guest relations. Thrives in fast-paced environments, adept at managing multiple tasks, and excels at meeting deadlines. Possesses strong problem-solving skills and thrives under pressure. Excellent communication and interpersonal skills, with a focus on delivering high-quality customer service. Seeking an opportunity in a dynamic organization to fully utilize skills and contribute effectively.
Overview
10
10
years of professional experience
Work History
Residential Manager
Nafeh Seven Company
05.2016 - 12.2022
- Managed daily operations of a residential group home and oversaw staff, client programming, activities, and residential ADLs
- Oversaw and managed residential participant services in compliance with organizational policies and procedures, contracts, and accreditation standards
- Attended training courses to properly dispense medications and provide emergency medical care such as CPR.Coached, taught, practiced, and modeled DBT skills to promote emotion regulation and reduce self-injurious behaviors.
BRANCH DEPUTY MANAGER
Body Masters Company
10.2015 - 04.2016
- Led a team of Relationship Officers
- Ensured sales of CASA, TPP, and other asset products through relationship officers
- Drove, supported, and reviewed achievement of branch targets; improved the quality of customer acquisition and penetration
- Drove customer coverage and ensured customer engagement and retention
- Drove productivity through team assignment and ensured understanding of branch budgets by the team.
CUSTOMER CARE OFFICER
Mobily Company
03.2013 - 12.2014
- Provided introductory information to new customers
- Ensured that customers were satisfied with products or services
- Followed up with clients or customers to check that they were still satisfied with any purchases
- Let customers or clients know about additional products or services
- Determined the quickest, most effective ways to answer client queries.
Education
Present |Master of International Hotel Management
Blue Mountains International Hotel Management
Bachelor's Degree in Sociology
IMAM MUHAMMAD IBN
05.2019
Skills
- Property Inspections
- Fair Housing Regulations
- Eviction Procedures
- Rent collection
- Staff Management
- Marketing and Advertising
- Microsoft Access
- Arabic language and English
Timeline
Residential Manager
Nafeh Seven Company
05.2016 - 12.2022
BRANCH DEPUTY MANAGER
Body Masters Company
10.2015 - 04.2016
CUSTOMER CARE OFFICER
Mobily Company
03.2013 - 12.2014
Present |Master of International Hotel Management
Blue Mountains International Hotel Management
Bachelor's Degree in Sociology
IMAM MUHAMMAD IBN
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