Abdulmajeed Alasmari
Melbourne,VIC
Summary
Experienced and dynamic professional skilled in customer care and guest relations. Excels in fast-paced environments, multitasking, and meeting deadlines. Strong problem-solving and communication skills. Proven ability to exceed customer expectations and reduce dissatisfaction with calm, decisive communication and focused solutions. Expert at finding win-win outcomes. Seeking to contribute to a dynamic, customer-focused organization, bringing dedication and a passion for enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Residential Manager
Nafeh Seven Company
Ali__2200@hotmail.com
05.2016 - 12.2022
- Managed daily operations of a residential group home and oversaw staff, client programming, activities, and residential ADLs
- Oversaw and managed residential participant services in compliance with organizational policies and procedures, contracts, and accreditation standards
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Supervised a team of staff members responsible for cleaning, landscaping, repairs, security, and tenant relations.
BRANCH DEPUTY MANAGER
Body Masters Company
Http://bodymastersksa.com
10.2015 - 04.2016
- Developed and implemented new procedures to improve efficiency of the organization.
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, workshops for staff members.
CUSTOMER CARE OFFICER.
Mobily Company
Info@mobily.com.sa
03.2013 - 12.2014
- Provided introductory information to new customers
- Ensured that customers were satisfied with products or services
- Developed strong relationships with customers through proactive follow-up calls and emails.
Education
Master of International Hotel Management
BLUE MOUNTAINS UNIVERSITY
Bachelor's Degree in Sociology
MAM MUHAMMAD IBN SAUD UNIVERSITY
Skills
- Property Inspections
- Eviction Procedures
- Rent collection
- Staff Management
- Marketing and Advertising
- Arabic language and English
- Strategic Planning
Timeline
Residential Manager
Nafeh Seven Company
05.2016 - 12.2022
BRANCH DEPUTY MANAGER
Body Masters Company
10.2015 - 04.2016
CUSTOMER CARE OFFICER.
Mobily Company
03.2013 - 12.2014
Master of International Hotel Management
BLUE MOUNTAINS UNIVERSITY
Bachelor's Degree in Sociology
MAM MUHAMMAD IBN SAUD UNIVERSITY
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