ABDUL MALEK OVEE
West Footscray,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Team Leader
Hungry Jacks
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service Representative
Asian Food Store
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- POS Management
- Fresh Produce management alongside Service desk
- Picking and Packing for Closing
Customer Service Team Member
Kentucky Fried Chicken
04.2023 - 10.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained financial accounts by processing customer adjustments.
Education
Bachelor of Science - IT: Information Technology (CyberSecurity)
Swinburne University Of Technology
Hawthorn, VIC07.2026
Skills
- LANGUAGES
- SKILLS
- Communication Skills
- Teamwork and Professionalism
- Hospitality and Service
- Knowledge
- Ability to speak Clearly
- Inventory Tracking
- Sales Initiatives
- Cash Handling
- Customer Relationship
- Management
- Customer Service
- Process Improvement
- POS System Operations
- Financial Transactions
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Timeline
Customer Service Representative
Asian Food Store
11.2023 - Current
Team Leader
Hungry Jacks
05.2023 - Current
Customer Service Team Member
Kentucky Fried Chicken
04.2023 - 10.2023
Bachelor of Science - IT: Information Technology (CyberSecurity)
Swinburne University Of Technology
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