Abdul Raheem Syed
Lidcombe,NSW
Summary
Proven customer service expert with a track record of enhancing client satisfaction at BP through exceptional service and efficient problem-solving. Skilled in cash handling and demonstrating empathy towards customer needs, consistently achieving individual sales goals. Adaptable and reliable, with a commitment to professionalism and courtesy, elevating customer experiences.
Overview
3
3
years of professional experience
Work History
Concierge
HSS Management Services
Woolooware, NSW
08.2025 - 08.2025
- Maintained concierge book to provide visitors with relevant local information.
- Addressed customer inquiries professionally via phone, email, and in-person.
- Responded to guest complaints promptly, ensuring high service standards.
- Maximized guest satisfaction by resolving issues swiftly and effectively.
- Maintained professionalism while managing multiple tasks under pressure.
- Prioritized safety by identifying potential security threats and reporting concerns immediately.
- Exceed expectations in all aspects of concierge services to enhance guest experiences.
Team Member
Woolworths Group
Lidcombe, NSW
07.2024 - 04.2025
- Maintained clean, organized, and safe work areas to enhance efficiency and team safety.
- Acquired required skills swiftly to optimize overall performance.
- Fulfilled scheduled shifts while providing coverage during coworker absences and peak periods.
- Contributed to team success through timely and accurate job completion.
- Assisted in inventory counts and restocking of merchandise to ensure availability.
- Trained new team members on company procedures and safety protocols, ensuring compliance.
Cashier
BP
Leppington, NSW
09.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service
Ampol
Concord, NSW
08.2022 - 08.2023
- Provided exceptional customer service while addressing client concerns promptly and professionally.
- Provided exceptional customer service to customers.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Improved overall client satisfaction by consistently providing exceptional customer service.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Achieved individual sales goals and customer service goals.
Education
Bachelor Of Information Technology - Information Technology
Western Sydney University
Sydney, NSWSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Issue Resolution
- Merchandise Restocking
- Cash Drawer Balancing
- Refund handling
- ID Verification
- Order Verification
- Loss Prevention
- Identification checks
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Basic Mathematics
Timeline
Concierge
HSS Management Services
08.2025 - 08.2025
Team Member
Woolworths Group
07.2024 - 04.2025
Cashier
BP
09.2023 - 06.2024
Customer Service
Ampol
08.2022 - 08.2023
Bachelor Of Information Technology - Information Technology
Western Sydney University