Abdul Rahim Paterson-Yousefi
Sydney,NSW
Summary
Dynamic and results-driven with over 4 years of experience in retail and cafe management. Proven track record of driving operational excellence, maximizing sales, and delivering exceptional customer service. Skilled in team leadership, staff training, and performance management. Adept at collaborating with management to implement strategies that optimize productivity and profitability. Strong communication and interpersonal skills, with a passion for motivating teams to achieve goals and exceed expectations.
Overview
10
10
years of professional experience
Work History
Assistant Shift Manager
Lidl GB
Southampton, Hampshire
02.2022 - 01.2024
- Managed daily operations of the shift, including staffing, inventory management, and customer service.
- Supervised and trained staff to ensure compliance with company policies and procedures.
- Resolved customer complaints and ensured a positive experience for all patrons.
- Implemented cost-saving measures to improve efficiency and profitability.
- Collaborated with management to develop and implement strategies for achieving sales targets.
Pit Installer
Hi-Tech Civil Group
Sydney , NSW
06.2018 - 04.2019
- Excavated and installed pits to project specification using heavy machinery such as excavator
- Operated equipment safely and efficiently, adhering to all safety protocols and regulations.
- Communicated effectively with team members and supervisors to ensure project goals were met.
- Prepared work sites by clearing debris, marking boundaries, and ensuring proper access for equipment.
- Loaded and unloaded materials and equipment as needed.
- Maintained tools and equipment in good working condition, performing routine maintenance and repairs.
- Followed all safety protocols and procedures to minimize accidents and ensure a safe work environment.
Cafe Manager
Espresso City Cafe
Southampton, Hampshire
06.2014 - 11.2016
- Oversaw all aspects of café operations, including staffing, scheduling, inventory management, and customer service.
- Recruited, trained, and supervised staff to ensure high levels of performance and customer satisfaction.
- Developed and implemented policies and procedures to improve efficiency, productivity, and profitability.
- Created and maintained a welcoming atmosphere for customers, ensuring a positive dining experience.
- Trained new staff
- Ensured the food and hygiene regulations were followed closly
- Managed budgets, controlled costs, and implemented strategies to drive sales and increase revenue.
Education
Short Courses - Philosophy
Rewley House, Oxford University
Oxford, Oxfordshire02-2020
MA (Hons) - Economics And Finance
University of Aberdeen
Aberdeen, Aberdeenshire06-2014
AAT Accountancy, Level 2 And Level 3 - Accountancy
Oxford And Cherwell Valley College, United Kingdom
Oxford, Oxfordshire07-2008
Skills
- Decision-making capabilities
- Policy Enforcement
- Staff Training and Development
- Health and safety compliance
- Staff Management
- Customer Service
- Emergency Response
- Team Leadership
- Budget Management
- Employee Development
- Decision-Making
- Team Collaboration
- Problem Resolution
- Hiring and Training
- Goal Setting
- Organizational Skills
- Written Communication
- Multitasking
- Effective Communication
Languages
English
Native/ Bilingual
Dari
Native/ Bilingual
Urdu
Professional
Timeline
Assistant Shift Manager
Lidl GB
02.2022 - 01.2024
Pit Installer
Hi-Tech Civil Group
06.2018 - 04.2019
Cafe Manager
Espresso City Cafe
06.2014 - 11.2016
Short Courses - Philosophy
Rewley House, Oxford University
MA (Hons) - Economics And Finance
University of Aberdeen
AAT Accountancy, Level 2 And Level 3 - Accountancy
Oxford And Cherwell Valley College, United Kingdom
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