Abdul Rahoof Avulan
Landsdale Perth ,WA
Summary
Flexible Technical Support Engineer with 16 years of experience helping clients maintain smooth operations. Expertise in computer systems and information technology environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
Computer City Pty Ltd
08.2013 - 10.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Technical Specialist
Computer City Pty Ltd
09.2010 - 08.2013
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Technician
Merit Information Technology Services - MITS
08.2008 - 08.2010
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Adv. Diploma in Computer Hardware Maintenance -
Merit Advanced Technology Institute
Kerala India 07.2008
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Hardware Configuration
- System Troubleshooting
- Software Installation
- Customer Support
- Application installations
- Technical expertise
References
On Request
Timeline
Technical Support Engineer
Computer City Pty Ltd
08.2013 - 10.2022
Technical Specialist
Computer City Pty Ltd
09.2010 - 08.2013
Technician
Merit Information Technology Services - MITS
08.2008 - 08.2010
Adv. Diploma in Computer Hardware Maintenance -
Merit Advanced Technology Institute
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