Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
References
Timeline
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ABDUL SAMAD KHAN

ABDUL SAMAD KHAN

Melbourne,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

IT User Engagement Professional

Siemens Ltd.
Jeddah, Saudi Arabia
07.2009 - 10.2023
  • Established Tech Bar leads to boost customer experience
  • Optimized time of delivery and enhanced productivity of business
  • Processing order for laptops while doing gathering and analysis demands
  • Heading and supervising Service Contracts of external service providers and processing Purchase Order's
  • Administering IT requirements like managing orders related to laptops, printers, and IT equipment
  • Actively participating in IT budgeting and cost estimations along with Head of IT
  • Managing IT equipment requests (CAPEX) and Outsourced Services (OPEX).

Branch In-Charge

ICICI Prudential Life Insurance Ltd.
India, India
11.2007 - 05.2008
  • Established branch before timeline by collaborating with regional Operations Team, IT and Local Vendors
  • Efficiently managed and streamlined daily branch operations and administrative tasks
  • Acted as key point of contact for the client and the company
  • Adhered to all company policies and procedures while complying with all state and national rules, regulations and laws.

Customer Service Executive

Indigo Airlines
India, India
06.2007 - 11.2007
  • Rendered exceptional customer service leveraging interpersonal and communication skills
  • Managed airport operations on Ramp Process and Security Hold Area
  • Prepared various reports including Weight & Balance Sheet for Airbus A320-200 Aircraft.

Customer Service Executive

GoAir
India, India
11.2005 - 06.2007

Operations Associate

Swift Response Pvt. Ltd.
India, India
12.2003 - 03.2005

Education

Certificate in Global Entrepreneurship & E-Commerce -

Confederation College
01.2003

MBA – Marketing -

Osmania University
01.2002

B. Com. -

Purchase OrdersOsmania University
01.2000

Skills

  • IT Service Management
  • IT Asset Management
  • IT Operations Management
  • IT Hardware Lease Management
  • Operational Excellence
  • Monitoring & Reporting
  • Public Speaking
  • Change Management
  • Forecast / Analysis
  • Process Management
  • JIRA, ServiceNow and Manage Engine
  • Internal and External Communication
  • Escalation and Conflict Resolution
  • Multitasking
  • Collaboration
  • Organization

Websites

Accomplishments

· Siemens Star Award for Customer Service 2023 and 2022

· Middle East Spirit Award for IT Asset Disposal Management - 2022

· Performance Award for Windows 10 Roll Out Project – 2019

· Engaged in e-disposal of 1000+ HDDs to reduce carbon footprint for sustainable

environment in 2019

· Performance Award for Windows 7 Roll Out Project – 2014

Languages

English
Full Professional

References

References available upon request.

Timeline

IT User Engagement Professional

Siemens Ltd.
07.2009 - 10.2023

Branch In-Charge

ICICI Prudential Life Insurance Ltd.
11.2007 - 05.2008

Customer Service Executive

Indigo Airlines
06.2007 - 11.2007

Customer Service Executive

GoAir
11.2005 - 06.2007

Operations Associate

Swift Response Pvt. Ltd.
12.2003 - 03.2005

Certificate in Global Entrepreneurship & E-Commerce -

Confederation College

MBA – Marketing -

Osmania University

B. Com. -

Purchase OrdersOsmania University

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ABDUL SAMAD KHAN