Abdul Taqui Mohammed
Truganina,VIC
Summary
Diligent [Desired Position] with strong background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives.
Overview
9
9
years of professional experience
Work History
System Analyst-SaaS
Charles River Development (State Street)
05.2022 - Current
- User/Group Administration & Privileges for PM/Traders/employees
- Configure and test software changes and operational processes
- Interface/integration configuration, testing, and support
- Assistance resolving escalated problems.
- Migration of changes and problem resolutions to production environments
- System availability
- Performance troubleshooting
- Business Continuity/Disaster Recovery assistance
- Working along with teams to smoothly transition new clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participate in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participate in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
- Monitor Jobs in APAC region/cycles, troubleshoot failures, provide access, checking server/client citrix/database/VM logs, run sql queries, analyze Java batch scripting etc.
IT Help-Desk Support & Technician
Intech3
01.2022 - 04.2022
- Administer and support a variety of technical and service-related deliverables.
- Logging and managing of Service Desk tickets within for various company stakeholders.
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues over the telephonic environment through various remote applications such as Team viewer, VNC viewer etc.
- Ability to ensure SLA's, policies & procedures are achieved.
- Installing and upgrading anti-virus software, VPN'S such as Forti-client, Global Protect etc. to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Conducting daily backup operations and working with Servers, Client internal & external software's etc.
- Creating and maintaining technical documentation.
- Creation and administration of user accounts.
- Administration within Active Directory.
- Administration of O365 environment for clients.
- Updating clients on their incidents & requests and adhering to response SLA (Each ticket logged must have an update back to the client every 24 hrs).
- Occasional site visits as per the client requirements to set-up Windows/MAC PC's, laptops, troubleshooting LAN Network, IT peripherals, user issues etc.
Technical & Customer Support Analyst
7-Eleven Head Office
02.2018 - 03.2020
- Responsible for in-bound & out-bound calls, emails & chat from different Departments/FSE/Contractors/stakeholders & Customers to resolve IT applications & Desktop support issues or escalate to a SME when required.
- Worked with the Contact Centre Team leaders with a strategy and vision of providing an exceptional and seamless customer experience & Technical IT support to enhance the 7-Eleven Corporate Brand.
- Worked on ticketing systems to track customer’s activity, calling software’s, IT desktop applications, POS registers, EFTPOS machines etc. to provide an exceptional service to the customers, team members & corporate staff.
- The key responsibilities include Finance, Accounts, Retail operations, IT operations, Customer Service, technical support, People, Brand & Strategic.
Software & Testing Engineer - Apprenticeship
23 Digital-XAP Technologies
08.2016 - 11.2017
- Demonstrated techniques and methodologies following the SDLC to manage the project.
- Consolidated product documentation gathered business and functional requirements for the Kidsxap application.
- Collaborated with software developers and software architects to design, test, and maintain desktop-based business applications.
- Executed Data Analysis, Data Migration, retrieved and aggregated data from several sources and compiled the same into an actionable format.
- Designed website on html format and tested functionalities on Selenium Automation application.
- Collaborated in the release and change management process for the implementation of the software.
Education
Master of Information Systems - Computer And Information Systems
Central Queensland University
Sydney, NSW06-2014
Bachelor's of Electronics & Telecommunications - Electronics
Jawaharlal Nehru Technological University
Hyderabad, India07-2011
Professional Year In IT(Diploma) -
Monash University
Clayton, VIC12-2016
Skills
- Charles River Investment Management Solutions (CRIMS) System Admin certified
- Google Data Analytics certified
- SQL(multiple versions)
- Microsoft Power BI
- Tableau
- BigQuery – Project Data Analyst
- Microsoft Desktop Admin, CISCO CCNA & Azure Admin Associate certified
- Six Sigma Green Belt & ITIL V4 Foundation certified
- Competencies: Developing for self & others, Team working and ownership, concern for accuracy and quality, thinking Customer first, Multi-tasking, Analytical thinking and Drive for achievement
- Inter-personal Skills: Time management skills, Accuracy in handling calls and emails with providing correct information to trouble shoot IT Technical & Network issues, hardworking & smart work skills
- Agile methodologies
- Data analysis & Change Management
Languages
Hindi
Native or Bilingual
Arabic
Limited Working
Interests
- Outdoor Recreation
- Running
- Road Trips
- Playing Sports
Timeline
System Analyst-SaaS
Charles River Development (State Street)
05.2022 - Current
IT Help-Desk Support & Technician
Intech3
01.2022 - 04.2022
Technical & Customer Support Analyst
7-Eleven Head Office
02.2018 - 03.2020
Software & Testing Engineer - Apprenticeship
23 Digital-XAP Technologies
08.2016 - 11.2017
Master of Information Systems - Computer And Information Systems
Central Queensland University
Bachelor's of Electronics & Telecommunications - Electronics
Jawaharlal Nehru Technological University
Professional Year In IT(Diploma) -
Monash University
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