ABDUL WAHED MOHAMMED
Brisbane,QLD
Summary
Proven Manager with a track record of enhancing customer satisfaction by over 20% at 1STOP CONVENIENCE STORE through expert conflict resolution and customer service overhaul. Skilled in Team Leadership and Operations Management, adept at cross-training teams for peak performance. Successfully improved team productivity at EzyMart by streamlining workflows. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
1STOP CONVENIENCE STORE
2021.08 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Supervisor
EzyMart
2018.11 - 2021.04
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Advanced Diploma - DIPLOMA IN MANAGEMENT
VALLEY INTERNATIONAL COLLEGE
Brisbane, QLD09.2025
Diploma - Aircraft Maintenance
AVIATION AUSTRALIA
Brisbane, QLD04.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Sales Techniques
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Positive Attitude
- Multitasking
- Problem-Solving
- Customer Relationship Management
Languages
Arabic
Professional Working
English
Full Professional
REFERENCES
TALAL JOMAH - EzyMart
0401198989
ABDUL W - 1Stop Convenience
0401291004
Timeline
Manager
1STOP CONVENIENCE STORE
2021.08 - Current
Supervisor
EzyMart
2018.11 - 2021.04
Advanced Diploma - DIPLOMA IN MANAGEMENT
VALLEY INTERNATIONAL COLLEGE
Diploma - Aircraft Maintenance
AVIATION AUSTRALIA
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