Abdur Rahman
Melbourne
Summary
Motivated and driven Civil Engineering student at Swinburne University of Technology, currently in the fourth year of study. Possessing a strong foundation in road engineering and infrastructure design. Proficient in AutoCAD, Civil 3D, and project management software. Hands-on experience in utilizing these tools through academic projects and coursework. Developed excellent communication, problem-solving, and teamwork skills through customer service roles at The Ritz-Carlton Melbourne and Florsheim Australia. These experiences greatly enhanced the ability to collaborate effectively, manage client relationships, and thrive in fast-paced environments. Currently seeking an internship opportunity to apply engineering knowledge, contribute to impactful infrastructure projects, and further develop both technical and professional skills.
Overview
2
2
years of professional experience
Work History
Service Experience Agent
The Ritz-Carlton Melbourne
11.2023 - Current
- Gained experience in fluent speaking and dealing with guests, multi-tasking and handling situations with ownership of problems and quickly resolving it
- Genuine care of guests and provide best service
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Retail Sales Associate
Florsheim Australia
01.2023 - 12.2023
- Assisted customers with product selection by providing knowledgeable recommendations on footwear, apparel, and accessories, ensuring a personalized shopping experience
- Maintained high standards of service during the busy holiday season by quickly addressing customer inquiries, processing transactions efficiently, and managing stock levels to meet demand
Christmas Casual
Puma
12.2022 - 02.2023
- Provide exceptional customer service by assisting customers in selecting shoes, ensuring a high level of satisfaction, and driving sales through effective product recommendations and upselling techniques
- Support daily store operations, including processing transactions, handling returns and exchanges
Education
Bachelor of Science - Civil Engineering
SWINBURNE UNIVERSITY OF TECHNOLOGY
Hawthorn, VIC03-2026
Higher School Certificate - Science
NOTRE DAME COLLEGE
01.2021
Skills
- Punctuality
- Strong Networking
- Problem-solving skills
- MS Excel
- Surveying techniques
- AutoCAD
- Site assessment
- MS project
- Cost control
- Pavement design
- Trimble sketchup pro
- Civil design
- Draft planning
- Microsoft office
- Decision-making
- Team leadership
- Project management
- Attention to detail
Languages
English
Full Professional
Arabic
Limited Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Service Experience Agent
The Ritz-Carlton Melbourne
11.2023 - Current
Retail Sales Associate
Florsheim Australia
01.2023 - 12.2023
Christmas Casual
Puma
12.2022 - 02.2023
Bachelor of Science - Civil Engineering
SWINBURNE UNIVERSITY OF TECHNOLOGY
Higher School Certificate - Science
NOTRE DAME COLLEGE
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