Abdur Rehman Butt
Customer Service Officer
Perth,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Service Officer
Bank Of Queensland
Canning Vale, WA
04.2022 - Current
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Concierge
Advent Security Services
Melbourne, VIC
12.2019 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
Customer Service Representative
Coles Express Service Station
Mount Lawley, WA
02.2013 - 11.2019
- Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
- Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
- Utilized upselling techniques to promote additional products or services, increasing average transaction value.
- Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
- Demonstrated adaptability by assisting in various roles or departments within the store, as needed, to ensure smooth operations and a high level of customer satisfaction.
- Addressed customer inquiries and resolved issues, resulting in a higher retention rate.
- Monitored loss prevention efforts closely, assisting in identifying potential theft risks or suspicious activity within the store premises when required.
- Conducted price adjustments as needed, ensuring pricing integrity throughout the store floor.
- Collaborated with team members to achieve sales targets and support overall store success.
- Identified opportunities for process improvement within the retail environment, suggesting changes that led to increased efficiency or enhanced customer experience.
- Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Cashier
Caltex Star Mart
Malaga, WA
11.2012 - 02.2013
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Assisted in implementing promotional events, drawing attention to featured products that resulted in increased sales .
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Operated POS terminals and cash drawer balancing.
Education
MBA - Business Management
Holmes Institute
Holmes Institute Melbourne 04.2019 - 11.2020
Masters - Accounting
Edith Cowan University
Joondalup, WA 04.2001 -
BBA - Business Management
University of Management And Technology
Lahore, Pakistan 04.2001 -
Skills
Exceptional customer service
Consumer banking specialist
Cash handling expertise
Business Development
Strong Work Ethic
Conflict resolution techniques
Relationship building and management
Transaction processing accuracy
Cash Drawer Reconciliation
Account Retention
Decision-Making
Problem-Solving
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Timeline
Customer Service Officer
Bank Of Queensland
04.2022 - Current
Concierge
Advent Security Services
12.2019 - 04.2022
MBA - Business Management
Holmes Institute
04.2019 - 11.2020
Customer Service Representative
Coles Express Service Station
02.2013 - 11.2019
Retail Cashier
Caltex Star Mart
11.2012 - 02.2013
Masters - Accounting
Edith Cowan University
04.2001 -
BBA - Business Management
University of Management And Technology
04.2001 -