ABEER ANWAR
East Hills,NSW
Summary
A motivated social worker with dual-degree in Social Work and Criminology, dedicated to fostering positive change in communities. Passionate about mental health advocacy, with specialized expertise in perinatal mental health and child protection services. The diverse retail experience as an Apple Sales and Operations Specialist and Cotton On Retail Salesperson has provided invaluable skills in communication, empathy, and client-centered approaches. This unique blend of experiences underscores a holistic understanding of individual needs and underscores the importance of adaptable, compassionate care within the realm of mental health and social welfare.
Overview
4
4
years of professional experience
Work History
Mental Health Social Worker
Naamuru Parent And Baby Unit
07.2023 - 11.2023
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Presented clinical documentation and observations to interdisciplinary team.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Collaborated with the multidisciplinary team to plan or coordinate treatment, drawing on social work experience and patient needs.
- Organising referrals to relevant organisations upon discharge and providing comprehensive handover to key stakeholders.
- Developed and implemented treatment plans and modified according to presentation.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Conducting safety assessments, liaising with DCJ and reporting child protection concerns.
- Conducting DV Screening with patients and providing DV resources
- Providing carer support.
- Conducting meaningful psychosocial assessments with patients to help identify where supports are required.
Operations Specialist
Apple
07.2022 - 07.2023
- Developed and executed operational strategies for Apple's product lines to improve efficiency and productivity
- Coordinated with cross-functional teams to ensure seamless execution of projects and initiatives
- Conducted data analysis and provided insights to support decision-making for operations and supply chain management
- Managed vendor relationships and negotiated contracts to achieve cost savings and quality improvements
- Collaborated with external partners to drive innovation and sustainability in the supply chain
- Ensured compliance with regulatory and environmental standards in all operations activities
- Led process improvement initiatives to optimize inventory management, order fulfillment, and logistics
- Monitored performance metrics and implemented corrective actions to address any operational issues
- Developed and maintained documentation, procedures, and training materials to support operations and supply chain activities
- Provided regular updates and reports to senior management on key performance indicators and project status.
- Tracked and analyzed reports to determine needed improvements.
Caseworker Intern
Department of Communities and Justice - Child Protection
02.2022 - 07.2022
- Followed strict policies and procedures to maintain client confidentiality and keep data private
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualised plans.
- Evaluated clients and formulated individualised service plans outlining short-term and long-term goals
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients
- Liaised between individuals, families, and service providers to best manage positive outcomes.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Working collaboratively with stakeholders
- Monitored and documented status updates on health and wellbeing of each child under care or assessment
- Supported and directed families navigating court system and obtaining needed treatment from local agencies.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
Retail Sales Specialist
Apple
10.2021 - 07.2022
- Assist customers in selecting and purchasing Apple products, accessories, and services
- Meet and exceed sales targets by using consultative selling techniques and providing exceptional customer service
- Provide technical support and troubleshooting for Apple products to customers
- Build and maintain strong relationships with customers to drive repeat business and customer loyalty
- Collaborate with colleagues to ensure the store meets sales targets and provides excellent customer service
- Stay up to date with the latest Apple products, features, and benefits to provide customers with accurate and helpful information.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled in-store purchase payment processing with cash and credit cards.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Retail Assistant
Cotton On Group
08.2019 - 11.2021
- Achieved and exceeded sales targets consistently by utilizing strong selling skills and product knowledge
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided exceptional customer service to create a positive shopping experience and build customer loyalty
- Demonstrated expertise in visual merchandising to maintain a visually appealing store layout
- Worked collaboratively with team members to achieve store targets and foster a positive work environment
- Conducted store opening and closing procedures, including cash handling and inventory management
- Maintained a high level of product knowledge and effectively communicated product features and benefits to customers
- Proactively engaged with customers to identify their needs and recommend appropriate products and services
- Resolved customer complaints and issues in a professional and timely manner
- Consistently met KPIs, including sales targets, average transaction value, and customer satisfaction ratings
- Participated in regular training sessions to develop skills in customer service, selling, and visual merchandising.
Education
Dual Bachelor of Social Work and Criminology/ Criminal Justice -
University of New South Wales
Sydney, NSW12.2023
High School Diploma -
Australian International Academy
Strathfield11.2018
Skills
- Verbal and Written Communication
- Case Note Writing
- Honest and Ethical Recordkeeping
- Client Advocacy
- Emotionally intelligent
- Psychosocial Assessments
- Domestic Violence Screening
- Facilitating Groups
- Trauma Informed Care Framework
- Person Centred Practice
- Crisis Intervention
- Therapeutic Crisis Intervention (TCI)
- Efficient Under Pressure
- Child Protection Knowledge to intervene appropriately
- Cognitive Behaviour Therapy
- Motivational Interviewing
- Mental Health Assessment
- Treatment Planning
- Patient Support
- Collaboration
Training
- Documenting Domestic Violence
- Child Protection
- Understanding Trauma Processing
- Sexual Assault & Mental Health Issues
- Alcohol & Other Drugs and Mental Health
- Family Violence and Mental Health
- NDIS & Mental Health
Timeline
Mental Health Social Worker
Naamuru Parent And Baby Unit
07.2023 - 11.2023
Operations Specialist
Apple
07.2022 - 07.2023
Caseworker Intern
Department of Communities and Justice - Child Protection
02.2022 - 07.2022
Retail Sales Specialist
Apple
10.2021 - 07.2022
Retail Assistant
Cotton On Group
08.2019 - 11.2021
Dual Bachelor of Social Work and Criminology/ Criminal Justice -
University of New South Wales
High School Diploma -
Australian International Academy
Similar Profiles
Kirsten DavisKirsten Davis
Nurse Extern at Northside Atlanta Hospital (Mother-Baby Unit)Nurse Extern at Northside Atlanta Hospital (Mother-Baby Unit)
Chelsea HarrisChelsea Harris
Registered Nurse at Saint Helens Private Hospital Mother Baby UnitRegistered Nurse at Saint Helens Private Hospital Mother Baby Unit
Carlee GuestCarlee Guest
Capstone Student at Utah Valley Hospital Mother/Baby UnitCapstone Student at Utah Valley Hospital Mother/Baby Unit
MADDISON ROSE HEARNMADDISON ROSE HEARN
Team Leader at ITS ManagementTeam Leader at ITS Management
Max CookMax Cook
Bistro Attendant at East Hills HotelBistro Attendant at East Hills Hotel