ABEGAIL HERMOGENES
Brisbane,QLD
Summary
International student with visa subclass 500 seeking flexible part-time employment with weekend and evening availability.
Motivated student with strong technical abilities in software and applications. Offers excellent administrative support, exceptional time management skills, and the ability to handle challenging work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Administrative Coordinator
Avicenna Innovative Healthcare Solutions
Riyadh , Saudi Arabia
2022.09 - 2024.01
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Analyzed financial activities of department to share budgetary input with managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Computed balances, totals or commissions to support accounting team.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
Medical Administrative Coordinator
King Khalid University Hospital, King Saud University Medical City
Riyadh , Saudi Arabia
2014.12 - 2023.09
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Conducted research on various topics as requested by management.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Resolved patient inquiries in a timely manner, while maintaining positive relationships with patients.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Monitored inventory levels and placed orders when needed.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized hospital events including scientific meetings, conference and annual meetings.
- Developed effective communication strategies between departments within the organization.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various hospital programs.
- Assisted with developing communication materials related to healthcare quality initiatives.
- Maintained up-to-date knowledge of relevant laws, regulations, guidelines, and industry standards.
- Analyzed performance metrics, identified areas of concern, and developed corrective action plans.
- Monitored KPIs and reported findings to senior management teams.
- Assisted in the development of policies and procedures that support the goals of departments quality management programs.
- Coordinated work activities and scheduling of medical staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained records management system to process personnel information and produce reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Medical Secretary
Dr. Abdulrahman Al Mishari Hospital
Riyadh , Saudi Arabia
2005.01 - 2014.06
- Provided administrative and secretarial support to the Chief Medical Officer, Medical Director, physicians and other healthcare professionals.
- Prepared correspondence, reports, presentations, spreadsheets, charts and graphs related to medical activities.
- Maintained inventory of medical supplies; ordered additional supplies when necessary.
- Transcribed dictation from doctors into written documents using appropriate software programs.
- Scheduled appointments for patients, coordinated meetings with hospital staff and personnel.
- Processed incoming mail; prepared outgoing mailings such as letters, packages.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Organized filing systems for easy retrieval of patient information.
- Organized and maintained medical records, patient data, and confidential files.
- Assisted in preparing meeting agendas and taking minutes during meetings.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Documented and responded to incoming correspondences to address questions.
- Managed office inventory and ordered medical supplies as needed.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Managed physician calendar, scheduling patient appointments and procedures.
- Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
- Transcribed medical dictation and prepared referral letters.
- Provided administrative support to medical staff, including data entry and document preparation.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted physicians with finalizing reports, speeches or presentations.
- Compiled and coded patient information or data in appropriate computer system.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with physicians to prepare medical reports, operative reports, articles or conference presentations.
Education
Certificate III - Baking And Pastry - NCIII
Comsofil
Saudi Arabia2019-04
Bachelor of Science - Office Administration
University of Batangas
Philippines2016-03
Associate of Science - Computer System in Designing And Programming
Information And Industrial Institute of Technology
Philippines2001-10
MBA - Health Services Administration And PM
Kaplan Business School
Brisbane, QLDCertificate II - Caregiving Elderly
TESDA
PhilippinesSkills
- MS Office expertise
- Data Entry, Filing,
- Medical Records Management
- Medical Terminology
- Strong interpersonal skills and attention to detail.
- Workflow Optimization
- Administrative support
- Minute Taking
- Travel Coordination
- Scheduling meetings and appointments
- Invoicing and Billing
- Bookkeeping operations
- General Ledger Entries
- Business Correspondence
- Data Entry and data analysis
- Marketing
- Project Management
- Social Media Management
- HTML
- Oral and written communications
- Website optimization
- Website analytics tools
- Graphic Design
Certification
- Working with Children Card (Blue Card), August 2027
- Event Management System TESDA - Technical Education and Skills Development Authority 2016 - 2020
- Certified Lean Six Sigma Green Belt 2019 Anexas Europe
Affiliations
- Member, Scientific Affairs 2018 - 2022, SIPHA, Saudi Pharmaceutical Society
- Coordinator, Organizing Committee, Saudi Pharmaceutical Society
- Training and Event Coordinator, Saudi Society Endocrinology and Metabolism
Accomplishments
- Best Employee Award - 2016, 2018, 2021, 2022 and 2023, Corporate Pharmacy Services, King Saudi University Medical City, KSA
Languages
English
Professional
Timeline
Medical Administrative Coordinator
Avicenna Innovative Healthcare Solutions
2022.09 - 2024.01
Medical Administrative Coordinator
King Khalid University Hospital, King Saud University Medical City
2014.12 - 2023.09
Medical Secretary
Dr. Abdulrahman Al Mishari Hospital
2005.01 - 2014.06
Certificate III - Baking And Pastry - NCIII
Comsofil
Bachelor of Science - Office Administration
University of Batangas
Associate of Science - Computer System in Designing And Programming
Information And Industrial Institute of Technology
MBA - Health Services Administration And PM
Kaplan Business School
Certificate II - Caregiving Elderly
TESDA
- Event Management System TESDA - Technical Education and Skills Development Authority 2016 - 2020
- Certified Lean Six Sigma Green Belt 2019 Anexas Europe
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