
Keen and adaptable worker with hands-on experience in customer facing roles in fast paced environments. Skilled in providing excellent service, managing bar operations and supporting high-end events. Highly passionate about travel and creating memorable experiences for guests and. Excellent in customer service roles.
- Delivered high quality bar service in a fast paced environment
- Took the initiative to manage the bar during busy nights, ensuring smooth operations and staff support
- Recognised for leadership capabilities, progressing towards supervisory responsibilities.
- Supported new staff and trained them on all bar protocols and trained in customer interaction
- Engaged with customers at high-end events, offering luxury holiday packages
- Supported the delivery of silent auctions at high end events, predominantly selling high end travel packages
- Created auction websites including these packages for each event the company ran auctions at
- Worked closely with the sales and events team to ensure a more comfortable experience for the customer
- Attended these events and mixed experts in the travel industry
Customer Service & Guest Experience
Hospitality Operations
Interpersonal Skills
Team Collaboration
Bar and Beverage Service
Event & Tour coordination
Sales Awareness
Problem Solving Under Pressure