Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abel Tharakan

Brisbane,QLD

Summary

Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. Resourceful Store Management Intern known for high productivity and efficient task completion. Skilled in inventory management, customer service excellence, and sales strategies. Excels at leadership, communication, and problem-solving to drive store success and team cohesion. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Viva Retail Energy
Newstead, QLD
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service Representative

Coles
Newstead, QLD
12.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Team Member

Subway
Brisbane Airport, QLD
05.2023 - 12.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Adhered to safety guidelines while operating machinery or stocking shelves.

Education

Bachelor In Information Technology - Computer And Information Systems Security

Queensland University Of Technology
Brisbane, QLD
06-2026

Skills

  • Data Collection
  • Account updating
  • Inbound and Outbound Calling
  • Information Security
  • Product Knowledge
  • Data Entry
  • Microsoft Office expertise
  • Money handling abilities
  • Retail store support
  • Customer Relations

References

References available upon request.

Timeline

Customer Service Representative

Viva Retail Energy
03.2024 - Current

Customer Service Representative

Coles
12.2023 - 03.2024

Team Member

Subway
05.2023 - 12.2024

Bachelor In Information Technology - Computer And Information Systems Security

Queensland University Of Technology
Abel Tharakan