ABENA AMANKWAA NUAKO
Logan Reserve,Australia
Summary
Experienced professional in leisure and lifestyle activities and client support, offering valuable expertise to this role. Demonstrated ability to design and implement customized activities to improve client wellness and satisfaction. Well-regarded for teamwork, adaptability, and reliability, along with strong communication and planning skills. Qualified lifestyle assistant with comprehensive experience in providing exceptional support and enhancing client well-being. Successfully coordinated and executed diverse recreational activities and personalized care plans. Proven organizational and interpersonal skills to foster a positive environment and ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Lifestyle Assistant
ARCARE AGED CARE
04.2022 - Current
- Planning and implementing leisure activities
- Facilitation of leisure and lifestyle actvities
- Assessing the outcomes of activities
- Communicating with residents families
- Contacting recreational services providers
- Completing leisure assessments with residents and families
- Documentations of social chart/ interventions with residents
- Engagements with stakeholders
- Assisting residents with mobility
- Providing companionship to residents
- Organising and setting up equipments required for activities
Customer Service Assistance (CSA)
TARGET AUSTRALIA
11.2017 - 01.2022
- Customer service
- Stocktaking
- Stock shelving
- Visual merchandising
- Register Operating
- Cleaning
- Online orders
- Assisting in sales
- Taking inventory
- Team work
- Training other new members
- Fill in recovery position
General Services Officer (GSO) / Recreation Activity Officer (RAO)
BUPA AGED CARE
11.2018 - 03.2020
- Cleaning
- Catering services
- Creating activities for residents
- Assisting resident with basic needs
- Shopping
- Team work
- Mobility assistant
- Activity planning
- House keeping
Education
Bachelor Degree - Health Science - Recreational Therapy, Major
Western Sydney University
Campbelltown, NSW01.2025
Certificate IV - Ageing Support
Advanced College
Burwood, NSW03.2020
Skills
- Excellent reading, writing and verbal communication skills
- Computer literacy
- Use of MS Office suite
- Excel
- Word
- PowerPoint
- Enjoy working with a wide range of people
- Great team player
- Ability to work as part of a team
- Ability to work independently
- Punctual and reliable
- Open availability to work weekdays and weekends
- Understanding WH&S requirements and procedures
- Strong leadership skills
- Group work skills
- Teaching skills
- Fast learning skills
- Responsible
- Trustworthy
- Committed
- Co-operative
- Ability to complete tasks
- Ability to achieve desired goals
- Bilingual
- Bicultural
- Calendar management
- Client needs assessment
- Building rapport
- Activity planning
- First aid certification
- Professionalism
- CPR certified
- Client advocacy
- Client satisfaction
- Team building
- Emotional support
- Valid Driver's license
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Active listening
- Creative thinking
- Team collaboration
- Excellent communication
- Reliability
- Basic life support
- Multitasking Abilities
- Teamwork and collaboration
- Strong work ethic
- Goal setting
- Patience and tolerance
- Goal oriented
- Complaint handling
- Staff education and training
- Complaint resolution
- Cash handling
- Customer consultation
- Payment processing
- Product promotion
- Refund processing
- Customer service
- Calm and professional under pressure
Certificatesandawards
- Work Health and Safety Induction Course, 05/01/21
- HHA Work Safe-and-Clean, 09/01/21
- Hand Hygiene Allied Health, 09/01/21
- NDIS Worker Orientation Module certificate, 03/01/22
- Infection Control Training, 03/01/22
- Linkedin Learning, 2024
- Star Awards (Arcare), 2024
- Rondel Awards (Target Australia), The Respectful Award, The Deliver Result Award, The Teamwork Award
Personal Information
Date of Birth: 12/08/00
Hobbies and Interests
- Cooking and Cleaning
- Listening to music
- Singing and dancing
- Learning
- Working in a group
- Communicating with people
Workplacements
- Metro South Health and Hospital Service - Logan Hospital, 560 hours, Cnr Loganlea Rd and Armstrong Rd, Meadowbrook, QLD, 4131, (07) 3825 6115
- Opal Health Care - Berrinba Greens, 80 hours, 1 - 15 Greenfern Drive, Browns Plains, QLD, 4118, (07) 3809 1400
- Baptist Union of Queensland - Carinity (Colthup Manor), 80 hours, 39 Thorn Street, Ipswich, QLD, 4305, 07 3813 9100
Languages
Twi
Native or Bilingual
English
Full Professional
Availability
Monday to Friday (8:00 - 17:00)
Timeline
Lifestyle Assistant
ARCARE AGED CARE
04.2022 - Current
General Services Officer (GSO) / Recreation Activity Officer (RAO)
BUPA AGED CARE
11.2018 - 03.2020
Customer Service Assistance (CSA)
TARGET AUSTRALIA
11.2017 - 01.2022
Certificate IV - Ageing Support
Advanced College
Bachelor Degree - Health Science - Recreational Therapy, Major
Western Sydney University
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