Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

ABHAY MISHRA

Parramatta,NSW

Summary

Personable Medicine Sales professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians and Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

GMP Pharmaceuticals

Team Leader
, Giraween,NSW
07.2023 - Current
  • Created policies and procedures for safe handling, storage and security of drugs.
  • Crafted brochures and educational materials to inform medical staff.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Reconciled billing discrepancies with regulatory agencies and finance department.

Business Development Manager

Lifevision Health Care
08.2016 - 07.2023
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Kept meticulous client notes and updated account information in company databases.
  • Developed process to analyze customer feedback to incorporate insights into product development strategies.

Medical Representative

Alkem Laboratories
03.2011 - 07.2016
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Researched potential clients and markets to prepare for appointments.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Recognized trends within territory and industry to create proactive plans.

Education

Bachelor In Public Health - Public Health

Hope International Collage
Kathmandu
06.2019

Health Assistant - Health Sciences

Birendra Institute Of Medical And Dental Technolog
03.2009

Skills

  • FDA Compliance
  • Customer Identification Checks
  • Labeling Prescriptions
  • Clean Equipment
  • Workflow Optimization
  • Overstock Management
  • Recording Logs
  • Teamwork and Collaboration
  • Drug Inventory Control
  • Special Instructions

Timeline

GMP Pharmaceuticals

Team Leader
07.2023 - Current

Business Development Manager

Lifevision Health Care
08.2016 - 07.2023

Medical Representative

Alkem Laboratories
03.2011 - 07.2016

Bachelor In Public Health - Public Health

Hope International Collage

Health Assistant - Health Sciences

Birendra Institute Of Medical And Dental Technolog

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ABHAY MISHRA