Abhay Surya

Completed four-year apprenticeship as audio visual technician at Equans.

Supported installation, configuration, maintenance, and fault-finding across AV systems, including displays, projectors, media PCs, audio equipments, and cabling.

Worked with customers, clients, technicians and other trades to clarify requirements and resolve technical issues.

Worked in a warehouse environment, demonstrating strong attention to detail when locating equipment, accurately scanning items and preparing materials for jobs.

Built strong skills in AV technology, warehouse operations, problem-solving, teamwork, customer service and communication.

• Answered customer questions by phone, email and live chat, delivering accurate and timely support.
• Supported online order management from entry through delivery, responded to inquiries and provided status updates to address order issues.
• Worked with shipping partners to monitor deliveries and resolve transit issues, improving customer satisfaction.
• Provided customer service during daily interactions, building positive client communication.
• Handled orders, returns and replacements while keeping CRM records accurate.
• Monitored shipment status and worked with logistics teams to resolve delivery delays.

• Demonstrated promotional items, highlighting features and benefits to improve customer understanding during events.
• Helped promote business and board products through community outreach, distributing promotional materials and sharing offering details with members.
• Assisted customers with product information, building interest and supporting purchasing decisions.
• Set up and maintained display materials to support brand visibility and meet presentation standards.