Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abheyjeet Phagura

Perth,Australia

Summary

Organized and dependable candidate, successful at managing priorities with the right attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Consultant

TSA Group (IAG - NRMA)
Perth, WA
02.2025 - Current
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Creating and implementing insurance policies for customers according to their needs.
  • Handling renewals and price disputes.
  • Knowledge of the Policy Center and the Billing Center.
  • Well-trained in car, CTP, motorcycle, home and contents, and landlord insurance.
  • Excellent call mannerisms.

Administrator

Sunlight Disability
Perth, Australia
04.2023 - 12.2024
  • Managing office supplies, equipment, and facilities.
  • Handling emails, phone calls, and letters, and serving as the point of contact between internal department.
  • Managing calendars, organizing meetings, scheduling appointments, and coordinating events or travel arrangements for staff.
  • Maintaining accurate records of company documents, policies, and procedures, and ensuring proper filing and organization for easy retrieval.

Accounts Assistant

ATOM SUPPLY
Perth, Australia
07.2022 - 03.2023
  • Worked in accounts receivable, collected pending payments.
  • Managed the email, helped customers get the right person for their needs.
  • Worked closely with accounts payable staff to assist them in making remittances.
  • Opened credit accounts for companies trading with ATOM.
  • Learned how to work in an office environment.

Cashier

Red Rooster
Perth, Australia
03.2019 - 07.2021
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with back-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Bachelor of Business - Accounting

Stott's Colleges
Perth, WA
06.2022

Skills

  • Customer service and relations
  • Cash handling and data entry
  • Printing and scanning
  • Feedback acceptance
  • After Effects editing
  • Task prioritization
  • Microsoft Office Suite proficiency
  • Complaint resolution
  • Inbound call management
  • Problem solving

References

  • Vincent Bonetti, ATOM, 0456977276
  • Red Rooster Manager, 0401372222
  • Sarabjeet Singh, Uncle, 0434224527
  • Balwinder, Sunlight Disability, 0434289805
  • Toby Staph, TSA Group, 0467622901

Timeline

Customer Service Consultant

TSA Group (IAG - NRMA)
02.2025 - Current

Administrator

Sunlight Disability
04.2023 - 12.2024

Accounts Assistant

ATOM SUPPLY
07.2022 - 03.2023

Cashier

Red Rooster
03.2019 - 07.2021

Bachelor of Business - Accounting

Stott's Colleges

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Abheyjeet Phagura