Summary
Overview
Work History
Education
Skills
Timeline
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Abhi Dutt

Adelaide,SA

Summary

Dynamic and results-oriented professional with a proven track record at Vodafone AU, excelling in data analysis and customer service. Expert in leveraging software development and machine learning to drive project success and enhance customer satisfaction. Skilled in problem-solving and technical troubleshooting, consistently delivering innovative solutions and fostering positive relationships.

Overview

3
3
years of professional experience

Work History

Customer Success Specialist

Acumen Data
Adelaide, SA
03.2024 - Current
  • Utilised statistical techniques to interpret data and analyse results, providing actionable insights to stakeholders.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Generated reports summarising key performance indicators such as satisfaction scores, churn rate.
  • Monitored customer activity to proactively address potential issues before they arise.
  • Provided customer support and troubleshooting to ensure successful product implementation.
  • Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
  • Created detailed project plans with timelines, deliverables, and resources needed.
  • Developed requirements for system modifications and new system installations.
  • Built complex custom solutions leveraging Microsoft BI tools like PowerBI and Azure Analysis Services.
  • Resolved complex technical issues by providing innovative solutions.
  • Researched new technologies and methodologies to enhance existing software applications.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Solution Expert

Vodafone AU
Adelaide, SA
07.2022 - 03.2024
  • Resolved customer account and billing problems.
  • Researched industry trends related to technology solutions relevant for customers' businesses.
  • Assisted staff and users with computer malfunctions and program problems, etc. Siebel, Power BI, Oracle, Microsoft.
  • Analysed customer data to identify trends, preferences, and opportunities for growth.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Collected, analysed and reported on data for use in operational planning.
  • Developed training materials related to new products or services launched by the company.
  • Participated in product review meetings with senior management team members providing valuable inputs about potential features that could be added in upcoming releases.
  • Reduced case backlog by expediting resolutions.

Education

Bachelor of Science - Computer Science

Flinders University
Adelaide, SA
06-2026

High School Diploma -

Seaton High School
01-2021

Skills

  • Data analysis
  • Software development
  • Machine learning
  • Customer service
  • Project management
  • Critical thinking
  • Problem solving
  • Technical troubleshooting
  • CRM software
  • Report preparation
  • Adaptive team player

Timeline

Customer Success Specialist

Acumen Data
03.2024 - Current

Solution Expert

Vodafone AU
07.2022 - 03.2024

Bachelor of Science - Computer Science

Flinders University

High School Diploma -

Seaton High School

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Abhi Dutt