Abhi Patel
Brisbane,Australia
Summary
Enthusiastic and results-driven Customer Service Representative with over 5 years’ experience in fast-paced, customer-centric environments. Adept at handling inbound and outbound queries with professionalism and empathy. Skilled in resolving complaints, promoting services, and maintaining customer satisfaction through clear communication and efficient processes. A natural relationship builder with a strong sense of organization, always striving for service excellence and business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Be Cool Group
Brisbane , Qld
03.2021 - Current
- Manage high volumes of inbound and outbound phone queries with efficiency, empathy, and professionalism.
- Resolve customer complaints promptly while ensuring positive outcomes and high satisfaction rates.
- Collaborate with internal teams to improve service delivery and support continuous improvement.
- Accurately update records in CRM systems and maintain compliance with service level standards.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Assist customers with product selection, ordering, billing, returns and exchanges.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
7-Eleven
Gold Coast, Qld
06.2018 - 01.2021
- Delivered high-quality frontline service in a fast-paced retail and fuel station environment.
- Handled customer queries, payments, refunds, and complaints with tact and efficiency.
- Maintained stock levels, visual merchandising standards, and daily operational procedures.
- Developed strong interpersonal skills and problem-solving abilities while working under pressure.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Diploma of Marketing And Communication -
Imagine Education Australia
Gold Coast 06-2018
Skills
- Inbound & Outbound Customer Service
- Conflict Resolution & Complaint Handling
- KPI & SLA Management
- CRM and Call Management Systems
- Customer Retention & Engagement
- Process Improvement
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Sales Support & Promotions
- Attention to Detail
Timeline
Customer Service Representative
Be Cool Group
03.2021 - Current
Customer Service Representative
7-Eleven
06.2018 - 01.2021
Diploma of Marketing And Communication -
Imagine Education Australia