Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abhi Venky

Sydney

Summary

A Technical Writer with 14 years of work experience, specializing in developing user guides, producing HTML documents, quality assurance, and technical writing. A strong history of coordinating with cross-functional teams to create user-facing technical documentation. Expertise in developing accessible reading materials for diverse audiences (UX/UI, sales team, developers, end-users etc.)

Overview

14
14
years of professional experience

Work History

Technical Writer

Tally Group
07.2022 - Current
  • Developing user manuals, online help guides, and technical documentation, ensuring accuracy and clarity
  • Individual contributor to the technical documentation tasks and content management
  • Collaborating with cross-functional teams, including developers and subject matter experts, to gather information and ensure content meets technical requirements and user needs
  • Conducting usability testing and feedback sessions to refine documentation and incorporate user suggestions to enhance readability and functionality
  • Managing multiple documentation projects simultaneously, prioritizing tasks and meeting deadlines in a fast-paced, agile environment
  • Proficient in tools such as Microsoft Word, MadCap Flare, Copilot, JIRA and Confluence for creating and maintaining technical documentation

Technical Writer

Soprano Design
07.2018 - 07.2022
  • Conducted proofreading, technical writing, and editing towards the development of user manuals, release notes, and reports
  • Specifically adapted the writing style to suit new mobile applications being developed
  • Performed quality reviews on technical articles, ensure compliance with style guidelines, and proposed edits to improve writing clarity and accessibility
  • Coordinated with subject matter experts to discuss high-level concepts, enhance content quality, and translate technical terms into end-user-accessible language
  • Collaborated with multiple development teams and cross-functional groups to develop training material and documentation for both end-user manuals and API guides
  • Translated technical concepts and software specifications into accessible business solutions for the sales team prior to customer demos

Technical Writer

Facilio Technologies
12.2017 - 02.2018
  • First Technical Writer for the organization
  • Spearheaded the documentation of in-depth process-oriented user guides
  • Maintained and enhanced documents to work hand in hand with the company's brand guidelines
  • Worked with resources from various knowledge backgrounds ranging from developers to UI designers to ensure documents accurately reflected the customer's expectations

Technical Writer & Product Configuration Engineer

Ericsson India Pvt. Ltd.
09.2011 - 09.2013
  • Coordinated with several teams to facilitate the timely delivery of all software and release documents
  • Meticulously followed the Agile Sprint plan to ensure that a release never missed a deadline
  • Worked with various documentation tools to write and release product-related documents, providing a solid foundation for me to enter into full-fledged technical writing
  • Full-time technical writer handling all customer and internal documentation (guides, manuals, etc.)

Catalog Manager

Amazon.com Services
09.2011 - 09.2013
  • Primarily responsible in onboarding all vendor-related data onto the website to facilitate the smooth transition of data from MS Excel into amazon.com's website
  • Mentored several new team members through the workflow process, allowing them to shadow my day-to-day work
  • Efficiently managed time and resources to help meet daily and weekly deadlines
  • Assigned the team's work allocation, to ensure that each team member was equally occupied with daily targets
  • Trained in tasks across different departments to work for multiple teams and assisted other teams during peak sales seasons

Education

Post Graduate Diploma In Business Administration (Operations Management) - Management

Symbiosis Institute of Distance Learning
Chennai. India
07-2014

Bachelor of Engineering - Electronics and Communications Engineering (E.C.E)

Meenakshi College of Engineering
Chennai, India
11-2011

Skills

  • Technical and end-user instruction writing skills
  • Excellent written and verbal communication skills
  • Usage of AI prompts
  • Creative presentation skills
  • Efficient workflow and content management
  • Audience adaptation
  • Content optimization
  • External team collaboration

Accomplishments

  • Never missed a deadline to release Documents


  • Handled a record- high influx of customer data at Amazon.com


  • Recognized as an individual performer with Ericsson


  • Organized and ran the cross-functional/team learning and refresher training tech writing program at Ericsson


  • First Technical Writer at Facilio


  • Self-learner : Learnt Soprano's work flows from scratch with no supervision


  • Created a set of 15 new feature guides at Soprano


  • Leveraging AI to quickly respond to queries and find out more information on new document content requests


  • Willing to explore new techniques to get the job done

Timeline

Technical Writer

Tally Group
07.2022 - Current

Technical Writer

Soprano Design
07.2018 - 07.2022

Technical Writer

Facilio Technologies
12.2017 - 02.2018

Technical Writer & Product Configuration Engineer

Ericsson India Pvt. Ltd.
09.2011 - 09.2013

Catalog Manager

Amazon.com Services
09.2011 - 09.2013

Post Graduate Diploma In Business Administration (Operations Management) - Management

Symbiosis Institute of Distance Learning

Bachelor of Engineering - Electronics and Communications Engineering (E.C.E)

Meenakshi College of Engineering

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Abhi Venky