Abhijit Pariyar
Strathfield,Australia
Summary
A results-oriented IT professional with six months of hands-on experience providing Level 1/2 helpdesk support in a fast-paced corporate environment. Combines strong technical troubleshooting skills with exceptional customer service expertise gained at Telstra. Proven ability to manage incidents, deploy systems, and resolve issues efficiently. Seeking to apply my technical aptitude and process-driven approach to an IT Support Analyst role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
I-motors Pty Ltd
Sydney, NSW
02.2025 - Current
- Delivered Level 1 and 2 technical support for corporate users, resolving incidents efficiently.
- Achieved 90% first-contact resolution rate while managing service ticket lifecycle in ServiceNow.
- Assisted with deployment and configuration of new software applications and security updates.
- Configured new employee workstations, including hardware assembly, OS imaging, and software installation.
- Provided technical support for conference room AV systems and conducted basic network troubleshooting.
Assistant Store Manager
Telstra Pty Ltd
Sydney, NSW
03.2023 - 01.2025
- Delivered frontline tech support for customers regarding mobile devices, NBN, and Wi-Fi setups.
- Troubleshot store systems including POS and inventory software; escalated IT issues as needed.
- Trained staff on new devices and technologies while assisting customers with product selection.
- Maintained store devices and equipment such as tablets, demo units, and network gear.
- Facilitated customer assistance with technical specifications to enhance product understanding.
Education
Bachelor of Business Information System - Information And Communication Technology
Australia Institute of Higher Education
Sydney NSW01.2025
Advanced Diploma - Information And Communication Technology
Australia Institute of Business And Technology
Sydney, NSW01-2023
Skills
- Help desk support and incident management
- Request fulfilment and ticketing systems
- Remote support and troubleshooting
- Operating systems: Windows and macOS
- User management in Active Directory
- Microsoft 365 administration
- Networking fundamentals: TCP/IP and DNS
- Router and Wi-Fi configuration
- Workstation imaging and software installation
- Peripheral and AV hardware support
Certification
- NSW Driver's License
- Level 1 & Level 2 IT Troubleshooting Training
- Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
- Program Management for IT Professionals
References
References available upon request.
Timeline
IT Service Desk Analyst
I-motors Pty Ltd
02.2025 - Current
Assistant Store Manager
Telstra Pty Ltd
03.2023 - 01.2025
Bachelor of Business Information System - Information And Communication Technology
Australia Institute of Higher Education
Advanced Diploma - Information And Communication Technology
Australia Institute of Business And Technology