ABHILASH JAJULA

Working as a network field operator. Supporting Routers, Switches and firewalls.

• Implemented safety protocols to maintain a safe working environment for all employees.
• Exceeded performance targets through diligent task completion and exceptional attention to detail.
• Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
• Improved customer satisfaction by efficiently addressing and resolving service issues.
• Took on added shifts to accomplish work required to meet customer requirements and schedules.

• Worked as Service Desk Analyst. Performed administrative duties using CRM
• tools creating service ticket and troubleshooting with in the time frame. Worked directly with the users having
• issues remotely and physically at their desk. High quality of Professional ethics maintained through out to
• ensure SLA’s and KPI’s are met with high integrity.
• Implemented safety protocols to maintain a safe working environment for all employees.
• Spearheaded process improvements to enhance overall service quality and customer satisfaction levels.
• Participated in regular team meetings to discuss project progress, challenges, and potential solutions.
• Assisted colleagues as needed, fostering a collaborative work environment that promoted success across the entire team.
• Reduced downtime with proactive maintenance and regular equipment checks.
• Collaborated with cross-functional teams to ensure seamless service execution.
• Ensured compliance with all applicable regulations governing the operation of equipment within the facility or on job sites.
• Managed multiple projects simultaneously, prioritizing workloads for optimal results.
• Demonstrated strong problem-solving abilities when faced with unexpected challenges during service operations, finding ways to resolve them effectively while maintaining high-quality standards throughout each task performed.
• Exceeded performance targets through diligent task completion and exceptional attention to detail.
• Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
• Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
• Troubleshot equipment issues promptly, minimizing disruptions to daily operations.
• Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.
• Improved customer satisfaction by efficiently addressing and resolving service issues.
• Enhanced team productivity by providing thorough training and ongoing support.
• Conducted site clean-up before, during, and after jobs.
• Implemented troubleshooting techniques to alleviate service rig operating issues and maintain optimal performance.

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• Worked as a Senior Tech-Support Executive for US and Canada calling process.
• Troubleshooting, Configuring, following up the customers was one of my daily duties which includes the calls and remote access to the clients computers.
• for devices like PC’s, WIFI’s, Printers, Gaming PC’s, Laptops, Etc. Maintained high standards of communicational
• skills with great rapport and friendly behaviour with all the customers and employees throughout my career in
• Dell. 99% customer satisfaction maintained.
• Implemented robust risk mitigation strategies protecting the company from potential financial loss.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Directed global expansion efforts leading to increased brand recognition in international markets.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.

Supporting the US & Canadian customers of Hewlett-Packard for technical and sales related issues which includes Desktop, laptops, printers & scanners, setting up the camera’s, Setting the laptops for first time use, Etc