Abhilash Mekala
Prahran,VIC
Summary
Self-motivated and determined with a passion to seek a position where I can apply my skills to provide exceptional services. I am also eager to improve my skills and experience, as a part of an established institution.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Public Transport Victoria
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Organically Grown
09.2018 - 07.2020
- Monitoring and controlling day-to day activities of the store and managing the effective running of the store
- Performing according to the company policies and taking the extra mile in achieving the company targets in up-sales, compliance visits and maintain a clean environment in the store
- Identifying the areas of improvement and implementing measures to bring consistency in the work flow by collecting feedback from customer.
- Handy for the web designing of www.organicallygrown.com.au
- Known as a reliable and proactive team player
- Handled customer inquiries and suggestions courteously and professionally.
Software Developer
Digimetrix Technologies
06.2015 - 06.2018
- Digimetrix Technologies is a global company specializing in software product and technology
- It involves designing new web pages and maintaining its modifications and updates from our end
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Writing codes and testing its efficiency
- Creating and updating a website using standard HTML/CSS practices
- Data manipulations as per user requirements
Church Volunteer
JCNM Melbourne
07.2018 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Broad church volunteering and religious service experience
- Assist with Planning and coordination for weekly services as needed
- Furnished support to ministry team as required
- Sound skills in coordinating with other church volunteers and supervisors
- Organise and promote events, teach lessons and participate in uplifting activities.
Education
Master of Information Technology -
Federation University
Melbourne, VIC06.2020
Bachelor of Information Technology -
J.B Institute of Engineering & Technology
Hyderabad, India06.2015
Skills
- Programming Languages: Core Java, JDBC, C, SQL, C, python and HTML
- MS Office Proficiency
- Back-end Developments: PHP, Selenium, Tomcat
- Computer Systems: Linux, Windows XP, Windows
- Customer Relationship Management
- Project Management
- SAP
Affiliations
Motivated IT graduate from Federation University seeking a role in Software Development where I can utilise my skills to assess, plan and design software application and to assist clients in establishing the most reliable and hassle-free software application within an IT environment. Having 3 years’ experience in the software industry I have great experience in:
Developing web and enterprise applications using technologies Java, Spring MVC and Hibernate.
Java OOPS concepts (Object, Class, Polymorphism, Abstraction, Encapsulation and Inheritance).
Java Concepts like Strings, Arrays and Exception Handling.
Collection frame Work which includes ArrayList, LinkedList, HashSet, HashMap and JDBC API.
Restful Web services API.
References
References available upon request
Timeline
Customer Service Associate
Public Transport Victoria
08.2020 - Current
Customer Service Representative
Organically Grown
09.2018 - 07.2020
Church Volunteer
JCNM Melbourne
07.2018 - Current
Software Developer
Digimetrix Technologies
06.2015 - 06.2018
Master of Information Technology -
Federation University
Bachelor of Information Technology -
J.B Institute of Engineering & Technology
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