Summary
Overview
Work History
Education
Skills
Timeline
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Abhilash TANNERU

Geelong

Summary

Dynamic customer service professional with a proven track record at Ampol Retail Pty Ltd, excelling in payment processing and critical thinking. Recognized for enhancing store efficiency and resolving customer issues with empathy, fostering loyalty and repeat business. Adept in POS systems, ensuring seamless transactions and exceptional service delivery.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ampol Retail Pty Ltd
11.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Help Desk Support Technician

Next Wave Msp
07.2021 - 09.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Supported end-users during major system upgrades, providing clear communication throughout the process to minimize disruptions.
  • Resolved complex technical issues with innovative solutions, contributing to a significant reduction in downtime.
  • Served as a trusted advisor on technology-related matters within the organization, offering expert guidance on best practices and industry trends.
  • Managed inventory control for IT equipment, ensuring availability of critical resources when needed for repairs or replacements.

Customer Service Representative

British Petroleum
03.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Professional Year Program in Engineering - Engineering

Navitas Australia
08-2022

Master of Science - Mechanical Engineering

Swinburne University of Technology
Melbourne, VIC
12-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Payment processing
  • Paperwork processing
  • Order processing
  • Microsoft PowerPoint
  • Retail store support
  • POS systems expert

Timeline

Customer Service Representative

Ampol Retail Pty Ltd
11.2022 - Current

Help Desk Support Technician

Next Wave Msp
07.2021 - 09.2022

Customer Service Representative

British Petroleum
03.2020 - 05.2021

Professional Year Program in Engineering - Engineering

Navitas Australia

Master of Science - Mechanical Engineering

Swinburne University of Technology

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Abhilash TANNERU