Abhilash Tanneru
Geelong
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Store Manager
Ampol Retail Private Limited
Geelong
06.2024 - 05.2026
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and ensuring excellence in customer service.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and supervised staff on product knowledge and sales techniques.
- Implemented inventory management processes to maintain optimal stock levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coordinated promotional activities to enhance store visibility and customer engagement.
- Collaborated with management to develop strategic plans for store performance improvement.
- Facilitated regular team meetings to communicate goals, updates, and expectations effectively.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored compliance with health and safety standards in the retail environment.
Quality Assurance Engineer
Pact Group Private Limited
Melbourne
05.2022 - 03.2024
- Developed and implemented quality assurance processes for packaging products.
- Conducted thorough inspections of materials and finished goods for compliance.
- Collaborated with production teams to identify and resolve quality issues.
- Documented quality control procedures and maintained accurate records.
- Utilized testing tools to assess product functionality and durability.
Customer Service Representative
BP
Melbourne
02.2020 - 03.2022
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and product information for fuel and convenience items.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on loyalty programs and promotions to maximize engagement.
- Processed transactions accurately using point-of-sale systems and payment methods.
- Maintained cleanliness and organization of the customer service area and store displays.
- Followed safety protocols consistently while handling hazardous materials in the workplace.
Education
Master of Science - Advanced Manufacturing
Swinburne University of Technology
Melbourne , Vic 03.2019 - 12.2020
Skills
- Inventory management
- Stock replenishment
- Merchandising strategies
- Customer engagement
- Customer relationship management
- Marketing initiatives
- Staff training
- Compliance monitoring
- Problem solving
- Time management
- Team building
- Effective communication
References
References available upon request.
Timeline
Assistant Store Manager
Ampol Retail Private Limited
06.2024 - 05.2026
Quality Assurance Engineer
Pact Group Private Limited
05.2022 - 03.2024
Customer Service Representative
BP
02.2020 - 03.2022
Master of Science - Advanced Manufacturing
Swinburne University of Technology
03.2019 - 12.2020