Abhinav Grover
Sydney
Summary
Customer-focused banking professional with over three years of experience as a Customer Service Executive at HDFC Bank, India. Expertise in managing high-volume transactions with precision while ensuring strict adherence to regulatory protocols and delivering exceptional service. Recognized for operational efficiency, strong communication skills, and a solutions-oriented mindset that drives positive customer experiences. Eager to leverage a background in customer interaction, cash handling, and banking operations in a Banking Consultant role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
HDFC Bank Ltd., India
05.2021 - 10.2023
- Delivered high-quality service by managing a branch with a book value of ₹500 crore and handling up to 150 transactions daily.
- Recognised as the quickest teller among peers, consistently reducing customer wait time while maintaining accuracy.
- Executed cash transactions including check cashing, deposits, withdrawals, loan payments, and currency exchange, adhering strictly to compliance and safety protocols.
- Assisted customers with account openings, product queries, and service requests, ensuring needs were met and satisfaction maintained.
- Reconciled cash drawers daily, managed excess and damaged currency, and supported head teller operations.
- Maintained accurate records of all transactional data and managed confidential financial information.
- Collaborated with branch team to meet performance targets and support cross-selling of bank services.
- Upheld bank policies and security standards while creating a welcoming environment for clients.
Finance Intern
RITES LTD.
05.2019 - 07.2019
- Analysed the Financial ratios of the company.
- Developed and maintained courteous and effective working relationships.
Intern
Airports Authority of India
05.2018 - 06.2018
- Analysed the gap funding in the regional connectivity scheme.
- Analysed CSR activities practiced by AAI.
Education
Masters - Banking and Finance
Macquarie University
BBA + MBA - Finance
Amity University
01.2020
Skills
- Core Banking Systems (eg, Finacle, Flexcube)
- Cash Handling and Reconciliation
- Regulatory Compliance (KYC, AML)
- Customer Relationship Management (CRM)
- Microsoft Office Suite (Excel, Word, Outlook)
- Transaction Processing & Documentation
Accomplishments
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Resolved product issue through consumer testing.
Certification
- Certified Banking Associate
- Financial Services Compliance Training
RIGHT TO WORK
Currently residing in Sydney, NSW with valid work rights (Student Visa).
AVAILABILITY
Available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Executive
HDFC Bank Ltd., India
05.2021 - 10.2023
Finance Intern
RITES LTD.
05.2019 - 07.2019
Intern
Airports Authority of India
05.2018 - 06.2018
BBA + MBA - Finance
Amity University
Masters - Banking and Finance
Macquarie University
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