Abhiraj Anchan
Sydney,Australia
Summary
A motivated business analyst with proven experience collaborating in dynamic team settings. A result-driven problem-solver with an aptitude for analytical and cognitive abilities, seeking opportunities that will hone my skillset and provide with a constant endeavor to grow both on an intellectual and individual level.
Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with several years of comprehensive experience.
Overview
1
1
year of professional experience
Work History
Junior Business Analyst
Cheetah Transport
02.2022 - 12.2022
- Worked as a part of the business operations team in successfully assisting with the launch of the new website
- Collected reporting needs and created dashboards to communicate performance metrics, application inefficiencies, and vehicle safety and security to both internal and external stakeholders
- Utilized Salesforce, Excel, and Power BI for this purpose
- Liaised with stakeholders and product owners to deliver and enhance customer experience by proposing new strategies and highlighting wins and gaps during weekly reviews
- Raised and tracked incidents from customer queries on technical functionality of the application
- Monitored and reported on customer behavioral response based on Google analytics events metrics against pre-defined business targets
- Adhered to business processes and workflows while weekly updating the project schedules
- Collaborated project developing performance KPIs, negotiating deliverables and creating data dictionaries
- Analyzed business requirements and identified potential solutions to operational issues.
- Created data flow diagrams to identify system processes and data flows between systems.
- Gathered, documented and interpreted user stories from stakeholders.
- Assisted in developing cost and benefit analyses for proposed IT solutions or changes in business operations.
- Presented findings on technical issues to senior management team members.
- Provided support during the design phase of application development projects.
- Recommended improvements to existing systems architecture based on customer feedback.
- Collaborated with cross-functional teams across multiple locations globally.
Education
Professional Year Program - I.T.
ECA College
Parramatta 06-2024
Master of Business Information System - IT
Torrens University
Sydney, NSW, Australia09.2022
Bachelor of Business Administration - Management
Mumbai University
Mumbai, Maharashtra, India05.2018
Skills
- Salesforce
- Confluence
- ServiceNow
- Power BI
- Zoho One (CRM, helpdesk)
- Microsoft Office Suite
- SQL
- SPSS
- Design thinking process
- Team player
- Communication skills
- Time management
- Leadership
- Problem solving
- Good listener
- Business Administration
- Requirements Gathering
- Cost-benefit analysis
- Operations Analysis
- Strategic Planning
- Business Planning
- Business solutions development
- Customer Needs Assessment
- Forecasting and planning
- Information modeling
- Customer Targeting
- Project Management
- External market data tracking
- Operations Management
- Negotiation
- Staff Management
Timeline
Junior Business Analyst
Cheetah Transport
02.2022 - 12.2022
Professional Year Program - I.T.
ECA College
Master of Business Information System - IT
Torrens University
Bachelor of Business Administration - Management
Mumbai University