Abhirajsinh Vaghela
Balcatta,WA
Summary
Versatile and results-driven IT professional with a Bachelor of Information Technology (Business Analytics) and hands-on experience in both technical support and operational leadership. Proven success in roles such as Service Desk Engineer and Operations Assistant Manager, where I streamlined processes, improved customer satisfaction, and enhanced system efficiency. Skilled in diagnosing and resolving technical issues, managing documentation, supporting team onboarding, and coordinating cross-functional workflows. Adept at using tools like VMware, CRM systems, and ERP platforms to support business operations and IT services. Known for analytical thinking, strong communication, and a proactive approach to problem-solving. Eager to contribute to organizations that value both technical proficiency and operational excellence.
Overview
5
5
years of professional experience
Work History
Operation Assistance Manager
Perth window & door replacement (Hi-lite aluminium)
01.2024 - Current
- Assist in daily administrative tasks such as scheduling meetings, maintaining records, and managing documentation.
- Input, update, and maintain accurate records in company databases or spreadsheets.
- Support routine operational workflows and ensure that procedures are followed according to company standards.
- Prepare and distribute regular reports, summaries, and updates to management teams.
- Monitor office or technical supplies and place orders when necessary.
- Act as a point of contact between departments, vendors, and clients to ensure smooth communication and information flow.
- Organize and maintain digital and physical filing systems for quick access and compliance.
- Coordinate travel arrangements, deliveries, equipment setup, or service requests as required.
- Provide basic troubleshooting, escalate technical issues, and support onboarding of new staff with access to tools and platforms.
- Ensure adherence to internal policies and assist with documentation needed for audits or quality checks.
Service Desk Engineer (Intern)
Dynamic IT solution
06.2023 - 01.2024
- Diagnosing and fixing issues related to network connectivity, performance, and security, analysing network traffic, IP configurations, and DNS settings.
- Determine the best solution based on the issue and details provided by customers. Escalating complex or unresolved issues to higher-level support or technical teams for further investigation and resolution.
- Creating and maintaining customer records, case histories, and support tickets in the CRM. Documenting troubleshooting steps, solutions, and resolutions to build a knowledge base and facilitate future support interactions.
- Adhering organization policies, procedures, and service standards to ensure consistent and high-quality customer support.
- Following best practices, guidelines, and industry standards to maintain professionalism, integrity, and compliance.
Customer Service Representative
BP Fuel Station
09.2020 - 11.2023
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
Education
Bachelor of Information Technology - Business Analytics
Southern Cross University
Perth, WA12.2023
ACS ICT Professional year -
NIT Australia
Perth, WA03.2021
Diploma - IT Networking
NIT Australia
Perth, WA04.2020
Skills
- Troubleshooting & Technical Support (Hardware, Software, Networking)
- System Analysis & Documentation (ER Diagrams, Data Flow, UI/UX Mockups)
- Programming: Python, HTML, PHP
- IT Infrastructure: DNS, IP Configuration, Network Security
- Virtualization & Diagnostics: VMware, Autopsy
- Service Desk Systems: Jira Service Desk, Zendesk Suite, Vision Helpdesk
- ERP Systems: SAP, Oracle
- CRM Tools: Salesforce, HubSpot
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Operating Systems: Windows, MacOS, Linux (basic familiarity)
- Report Generation & Data Analysis
Technical Skills
Tools & Platforms
Business & Operational Skills
- Inventory Management & Cost Control
- Scheduling & Resource Allocation
- Compliance & Audit Preparation
- Project Coordination & Cross-functional Team Support
- File & Document Management
- Email and Business Correspondence
- Strong Verbal & Written Communication
- Team Collaboration & Conflict Resolution
- Critical Thinking & Decision-Making
- Leadership & Staff Training
- Adaptability & Time Management
- Attention to Detail & Organizational Skills
- Customer Service & Client Relationship Management
Soft Skills
Accomplishments
- Process Improvement
Assisted in redesigning daily workflow processes, which reduced operational bottlenecks and improved overall efficiency by 20%. - Inventory Management
Monitored and maintained inventory levels, reducing stock shortages by 30% and eliminating over-ordering issues. - Cost Savings
Collaborated with the procurement team to identify alternative suppliers, contributing to a 10% reduction in material costs. - Training & Support
Trained and supported a team of 10+ junior staff members, leading to improved team productivity and consistent adherence to SOPs. - Customer Satisfaction
Assisted in resolving customer service escalations, improving client satisfaction scores by 15% within three months. - Compliance & Documentation
Ensured all operational procedures complied with company standards and local regulations, passing audits with zero non-conformities. - Scheduling & Coordination
Managed staff schedules and resource allocation, maintaining full coverage during peak periods and reducing downtime. - Reporting & Analysis
Prepared and analyzed weekly operational reports, helping management identify trends and improve decision-making processes.
Timeline
Operation Assistance Manager
Perth window & door replacement (Hi-lite aluminium)
01.2024 - Current
Service Desk Engineer (Intern)
Dynamic IT solution
06.2023 - 01.2024
Customer Service Representative
BP Fuel Station
09.2020 - 11.2023
Bachelor of Information Technology - Business Analytics
Southern Cross University
ACS ICT Professional year -
NIT Australia
Diploma - IT Networking
NIT Australia
Work Rights And Availability
Full work rights, Available Full-time, Valid WA C Class driver’s license
Educational Projects
Group Project – Information Technology A & B
Role: Documentation Lead & Developer | Jun 2023 – Oct 2023
- Led documentation for SeekJobsOnline, a job portal connecting employers and job seekers.
- Technologies used: HTML, CSS, PHP, MySQL
- Created system documentation (ER diagrams, UI designs, data flows) to support development clarity and team alignment.
- Improved efficiency by organizing accessible, detailed project documentation.
- Minimized miscommunication and technical errors through accurate, up-to-date records.
- Promoted continuous improvement through stakeholder feedback and iterative updates.
- Developed risk mitigation materials including contingency and recovery plans.
Educational Projects
Group Project – Information Technology A & B
Role: Documentation Lead & Developer | Jun 2023 – Oct 2023
- Led documentation for SeekJobsOnline, a job portal connecting employers and job seekers.
- Technologies used: HTML, CSS, PHP, MySQL
- Created system documentation (ER diagrams, UI designs, data flows) to support development clarity and team alignment.
- Improved efficiency by organizing accessible, detailed project documentation.
- Minimized miscommunication and technical errors through accurate, up-to-date records.
- Promoted continuous improvement through stakeholder feedback and iterative updates.
- Developed risk mitigation materials including contingency and recovery plans.
Similar Profiles
Olivia HernandezOlivia Hernandez
Marketing Representative & Trainer at Renewal by Andersen Window ReplacementMarketing Representative & Trainer at Renewal by Andersen Window Replacement
Henry MimoHenry Mimo
Design Consultant at Renewal by Andersen Window ReplacementDesign Consultant at Renewal by Andersen Window Replacement
John SheaJohn Shea
Senior Marketer at Renewal by Andersen Window ReplacementSenior Marketer at Renewal by Andersen Window Replacement
Joseph ThomasJoseph Thomas
Scaffolder at Carningli ScaffoldingScaffolder at Carningli Scaffolding
Megan O' BrienMegan O' Brien
Bartender at Ben StricklandBartender at Ben Strickland