Abhirajsinh Vaghela
balcatta,WA
Summary
A recent graduate student in the Bachelor of Information Technology with a solid foundation in System Analytics. Eager to apply theoretical knowledge gained through academic projects in a practical, professional setting. Possesses hands-on experience with IT final year projects A and B, showcasing a strong aptitude for system analysts. Quick learner, detail oriented, and enthusiastic about contributing to innovative IT solutions. I aim to leverage my academic achievements and passion for technology to kickstart a rewarding career in information technology.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
4
4
years of professional experience
Work History
Operation Assistance Manager
Perth window & door replacement (Hi-lite aluminium)
06.2024 - Current
- Assist in daily administrative tasks such as scheduling meetings, maintaining records, and managing documentation.
- Input, update, and maintain accurate records in company databases or spreadsheets.
- Support routine operational workflows and ensure that procedures are followed according to company standards.
- Prepare and distribute regular reports, summaries, and updates to management teams.
- Monitor office or technical supplies and place orders when necessary.
- Act as a point of contact between departments, vendors, and clients to ensure smooth communication and information flow.
- Organize and maintain digital and physical filing systems for quick access and compliance.
- Coordinate travel arrangements, deliveries, equipment setup, or service requests as required.
- Provide basic troubleshooting, escalate technical issues, and support onboarding of new staff with access to tools and platforms.
- Ensure adherence to internal policies and assist with documentation needed for audits or quality checks.
Service Desk Engineer
Dynamic IT solution
04.2023 - 05.2024
- Diagnosing and fixing issues related to network connectivity, performance, and security, analysing network traffic, IP configurations, and DNS settings.
- Determine the best solution based on the issue and details provided by customers. Escalating complex or unresolved issues to higher-level support or technical teams for further investigation and resolution.
- Creating and maintaining customer records, case histories, and support tickets in the CRM. Documenting troubleshooting steps, solutions, and resolutions to build a knowledge base and facilitate future support interactions.
- Adhering organization policies, procedures, and service standards to ensure consistent and high-quality customer support.
- Following best practices, guidelines, and industry standards to maintain professionalism, integrity, and compliance.
Customer Service Representative
BP Fuel Station
01.2021 - 05.2023
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
Education
Diploma - IT Networking
NIT Australia
Perth, WA04.2020
ACS ICT Professional year -
NIT Australia
Perth, WA03.2021
Bachelor of Information Technology - Business Analytics
Southern Cross University
Perth, WA12.2023
Skills
- VM ware
- Jira Service Desk
- Vision Helpdesk
- Excel
- PowerPoint
- Word
- Office 365
- Outlook
- Teams
- Dynamic 365
- Windows 10
- Windows 11
- Python
- HTML
- PHP
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Work Rights And Availability
Full work rights, Available Full-time, Valid WA C Class driver’s license
Educational Projects
Group Project – Information Technology A & B
Role: Documentation Lead & Developer | Jun 2023 – Oct 2023
- Led documentation for SeekJobsOnline, a job portal connecting employers and job seekers.
- Technologies used: HTML, CSS, PHP, MySQL
- Created system documentation (ER diagrams, UI designs, data flows) to support development clarity and team alignment.
- Improved efficiency by organizing accessible, detailed project documentation.
- Minimized miscommunication and technical errors through accurate, up-to-date records.
- Promoted continuous improvement through stakeholder feedback and iterative updates.
- Developed risk mitigation materials including contingency and recovery plans.
Timeline
Operation Assistance Manager
Perth window & door replacement (Hi-lite aluminium)
06.2024 - Current
Service Desk Engineer
Dynamic IT solution
04.2023 - 05.2024
Customer Service Representative
BP Fuel Station
01.2021 - 05.2023
ACS ICT Professional year -
NIT Australia
Bachelor of Information Technology - Business Analytics
Southern Cross University
Diploma - IT Networking
NIT Australia
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