Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhiram Tallam

Werribee,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

British Petroleum

Console Operator
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

United Petroleum

Customer Service Represenative
08.2023 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Master of Science - Computer Networking

Melbourne Institute of Technology
Melbourne, VIC
08.2025

Skills

  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Money handling abilities
  • Product Knowledge
  • Store maintenance

Certification

  • Licensed in Fork Lifting

Timeline

British Petroleum

Console Operator
11.2023 - Current

United Petroleum

Customer Service Represenative
08.2023 - 11.2023

Master of Science - Computer Networking

Melbourne Institute of Technology

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Abhiram Tallam