Abhisarika KANNNAM

• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Managed payroll operations for team
• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Assisted cashiers with processing customer payments and documenting orders.
• Input vendor payments and updated accounts to reflect new balances.
• Accounts Payable and receivable
• Invoice creation and maintenance via XERO
• Followup on payments via chaser
• Administration
• customer enquiries resolving via ZOHO tickets
• Managed all accounting needs and account updates for finance operations.

Ensured on time resolution of tickets, change requests under the SLA. Coordinating with onsite & offshore teams for changes to travel and making sure appropriate flights & accommodation are reserved. Provided best customer service through voice & email. Identifying and escalate priority issues per Client Specifications & analyzing call logs to spot common trends in addition to underlying problems.

• Assisted development and implementation of new administrative procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Utilized advanced Microsoft Office skills to create professional documents, reports, and presentations.
• Experience with customer relationship management (CRM) software
• Assisted in organizing company events, coordinating logistics, and ensuring successful execution.
• Supported the HR department in maintaining employee records, onboarding paperwork, and personnel file management.
• Collaborated with cross-functional teams to improve office processes and streamline workflows.

• Confirmed appointments, communicated with clients, and updated client records.
• Maintained visitor log for entering and leaving facility for security purposes.
• Resolved customer problems and complaints via email,telephone.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.