Abhishek .
Engadine ,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also trained to follow safety and security procedures whenever needed.
Overview
10
10
years of professional experience
Work History
Customer Service
BP Australia
Sydney, NSW
12.2021 - Current
- Providing amazing customer service to the customers
- Resolve customer inquiries and provide accurate information regarding products and related deals
- Use PA system as required to guide the customers
- Trained to use the Duress alarm system in case of Emergency
- Follow the safety procedures during the shift
- Safety of everyone as first priority on the site
- Trained to follow emergency procedures when required to keep everyone safe
- Participation in the Fire Drill activities
- Complete drive off administration and activities
- Operate emergency equipment including PA and fuel/gas emergency buttons
- Access safe (at or below knee level)
- Review and update communications diary and other store communications
- Activate hold up alarm and complete emergency shutdown procedures in case of hold up emergency
- Follow safety and PPE procedures when working on forecourt
- Clean outside amenities
- Clean store exteriors and fuel pumps
- Empty bins and replace bin bags
- Clean up fuel spills in accordance with safety procedures
- Maintain spill kit contents
- Complete deep bathroom clean
- Accept and store product deliveries in accordance with safe manual handling and operational procedures
- Complete interior clean
- Complete fridge clean
- Front and face stock on shelves and in Identify out of date stock and move to designated wastage area
- Complete promotional changeover activities stock orders to process deliveries in accordance with safety procedures
- Stay calm and patient in case of stressful events
Shift Supervisor
Pizza Hut, Sutherland Shire NSW
08.2015 - Current
- Serving the customers with smile to make them returning
- keeping update on the safety procedures and implement them when needed
- Follow safety first culture to keep everyone safe at the site
- Trained to follow organizational procedures in case of emergency
- Answering various customer enquiries regarding various deals and products
- Answering the phone calls
- Managing and helping the team in finishing their jobs in required time frame
- Cash handling and processing card payments
- Handling customer's complaints and resolving them accordingly
- Train the new team members and update the current staffs with new products and promotions
- Maintain the cleaning standard as per the company guidelines and policies
- Opening and closing of the store
- Following the Health and safety procedures
- Getting the registers ready for days trade
- Balancing the registers on closing
- Follow the Covid safe procedures.
Digital, Representatives
CSR
Sydney, NSW
08.2022 - 11.2023
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Use a thorough knowledge of information resources and Service NSW operating practices to resolve customer queries
- Considering Safety and security of everyone as first priority
- Trained to follow Safety protocols as per standards
- Use of Duress alarms in case of emergencies
- Educate and encourage the people to perform the online transactions to save their time
- Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information
- Advise customers on the adoption of digital services and education of users
- Deliver great customer experiences through the use of on-line technology
- Ensure customers are referred to appropriate channel for the completion of out of scope transactions
- Helping the customers to fill the correct forms and issuing them the correct tickets
- Exercising tact, judgment and initiative when obtaining information from and dealing with customers
- Providing responses appropriately to customers speedily and accurately
- Professionally resolve enquiries and complaints from customers that present with uncooperative, disruptive or abusive behaviours whilst adhering to business compliance requirements and ensuring consistent application of policies, guidelines, procedures and leg
- Provide courteous, accurate, efficient and personalized customer focused service
Cab Driver
Uber
Sydney, NSW
09.2017 - 01.2018
- Drive the various riders to their destination safely and securely
- Considering safety first when driving
- Provide them excellent customer service experience during the trip
- Well versed with RMS rules and guidelines
- Communicate with the people from all around the world
- Bus driver authority
- More than 10 years driving experience with clean record.
Delivery Driver
Pizza Hut, Sutherland Shire
, NSW
02.2014 - 07.2015
- Delivering the food and provide exceptional service to the customers
- Keeping the safety as first priority
- Follow all the road rules and keep everyone safe when driving
- Handling the cash paid by the customers
- Following the company safety procedures
- Helping in store staff when free from Delivering
- Provide a good experience to the customers
- Performance cleaning duties according to the guidelines when closing.
Education
Certificate 1ACE,2BC - Security
Secta
Granville, NSW08-2020
Master's - Mathematics
Guru Nanak Dev University
05.2006
Skills
- Attention to Details
- Adaptability
- Customer Service
- Attention to Safety and security
- Empathy and Resilience
- Effective communication
- Patience and effective listening
- Time Management
- Willingness to learn more
- Problem solving
- Team Player
- Team Management
Timeline
Digital, Representatives
CSR
08.2022 - 11.2023
Customer Service
BP Australia
12.2021 - Current
Cab Driver
Uber
09.2017 - 01.2018
Shift Supervisor
Pizza Hut, Sutherland Shire NSW
08.2015 - Current
Delivery Driver
Pizza Hut, Sutherland Shire
02.2014 - 07.2015
Certificate 1ACE,2BC - Security
Secta
Master's - Mathematics
Guru Nanak Dev University
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