ABHISHEK ABHISHEK
Springfield
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Suntravels
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Car Wash Attendant
Hoppys Car Wash And Oil Change
04.2023 - 06.2023
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Inspected and tested vehicle systems to verify safety, including brakes and tires.
- Followed safety guidelines for cleaning vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Utilized high-pressure washers to clean vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
- Polished windows and mirrors of vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
Education
No Degree - Civil Construction Design
Valley Internatinal College
Fortitude Valley, QLDHigh School Diploma -
Satyam Modern Public SCHOOL
CBSE INDIA07.2021
Skills
- Product Knowledge
- Account Updating
- Complaint Resolution
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Information Security
- Consultative Sales
- Data Collection
- Call Management
- Data Entry
- Scheduling
- Customer RMA Management
- Documentation
- Quality Assurance Controls
- Strategic Sales Knowledge
- Filing
- Coordination
- Call Triaging
- Credit Adjustments
- Route Management
- Lead Generation
- Store Maintenance
- Promotional Support
- Retail Store Support
- Account Management
- Sales Closing
- Customer Service
- Active Listening
- Materials Transport
- Problem Resolution
- Report Preparation
Supplier
SUN TRAVEL AND TOURS, 74665718945, UNIT 9 204 ALICE STREET, BRISBANE CITY, QLD, 4300
Timeline
Customer Service Representative
Suntravels
06.2023 - Current
Car Wash Attendant
Hoppys Car Wash And Oil Change
04.2023 - 06.2023
No Degree - Civil Construction Design
Valley Internatinal College
High School Diploma -
Satyam Modern Public SCHOOL
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