Abhishek Adhikari

As a Team Member at Dan Murphy's, an Australian liquor retail chain, you would typically be involved in various tasks related to customer service, sales, and store operations. Here's an overview of the responsibilities associated with this role:

• Customer Service: Greeting customers, providing assistance, and offering product recommendations.
  Ensuring a positive and friendly shopping experience for customers.
  
• Product Knowledge: Developing a good understanding of the wide range of alcoholic beverages available in the store.
  Being knowledgeable about promotions, discounts, and new arrivals.
  
• Sales and Upselling: Actively engaging with customers to promote sales and upsell products.
  Suggesting complementary items or alternatives based on customer preferences.
  
• Cash Handling: Operating cash registers and handling customer transactions accurately.
  Providing change and receipts as needed.
  
• Merchandising: Ensuring shelves are stocked and well-organized.
  Setting up displays to showcase featured products and promotions.
  
• Compliance: Adhering to responsible service of alcohol (RSA) guidelines and store policies.
  Checking customer identification to verify age before completing alcohol sales.
  
• Cleaning and Maintenance: Maintaining a clean and organized store environment.
  Conducting regular stock checks and restocking as necessary.
  
• Team Collaboration: Working collaboratively with other team members to achieve store goals.
  Communicating effectively with colleagues and management.
  
• Product Handling: Safely handling and transporting alcoholic beverages, following store protocols.
  
• Problem Solving: Addressing customer inquiries and resolving issues in a professional manner.
  Seeking assistance from supervisors for complex situations.
  

• Patient Care: Providing direct care to elderly residents in residential aged care facilities.
  Assisting with activities of daily living, including bathing, dressing, and mobility support.
  
• Medical Support: Monitoring and reporting changes in residents' health conditions to the nursing staff.
  Assisting with the administration of medications under the supervision of a registered nurse.
  
• Emotional Support: Offering emotional support and companionship to residents, promoting their mental well-being.
  
• Mobility Assistance: Helping residents with mobility aids and exercises to maintain or improve their physical health.
  
• Documentation: Maintaining accurate and up-to-date records of patient care and observations.
  
• Collaboration: Collaborating with other healthcare professionals, including registered nurses, doctors, and allied health professionals, to ensure comprehensive care.
  
• Resident Advocacy: Advocating for the needs and preferences of residents, ensuring their voices are heard.
  
• Adherence to Policies: Following aged care facility policies and procedures to maintain a safe and secure environment.
  
• Training and Development:Participating in ongoing training and professional development to stay updated on best practices in aged care.
  
• Communication Skills:Effectively communicating with residents, their families, and the healthcare team to ensure a coordinated approach to care.
  

As a Personal Shopper Team Member at Woolworth, I have been responsible for various tasks and roles to enhance the customer experience. Here's an overview of my responsibilities:

• Personal Shopping Expertise: Utilized in-depth knowledge of merchandise to assist customers in selecting products that align with their preferences and needs.
  
• Order Fulfillment: Efficiently picked and packed customer orders, ensuring accuracy and timeliness in delivery.
  
• Customer Service: Provided exceptional customer service by addressing inquiries, offering product recommendations, and ensuring a positive shopping experience.
  
• Electronic Systems Proficiency: Operated electronic systems, including handheld devices or online platforms, to manage and fulfill customer orders.
  
• Inventory Management: Maintained awareness of product availability, replenished stock, and communicated with the team to optimize inventory levels.
  
• Quality Assurance: Ensured the quality of products selected for customers, checking for freshness, proper packaging, and adherence to quality standards.
  
• Timely Order Completion: Worked efficiently to meet deadlines for order completion and delivery, contributing to overall customer satisfaction.
  
• Team Collaboration: Collaborated with fellow team members to streamline processes, share insights, and ensure a cohesive and effective working environment.
  
• Continuous Learning: Stayed informed about new products, promotions, and company policies, continuously enhancing product knowledge.
  
• Adaptability: Adapted to changing priorities and high-demand periods, demonstrating flexibility and resilience in a fast-paced environment.
  
• Attention to Detail: Paid close attention to detail in order picking, packing, and overall order accuracy.
  
• Communication Skills: Effectively communicated with customers, team members, and other relevant stakeholders to ensure smooth operations.
  

• Operational Skills: Proficient operation of electronic systems, including cash registers and retail tagging/pricing tools.
  Handling telephonic inquiries, providing information, taking messages, and transferring calls effectively.
  
• Customer Interaction: Greeting visitors and callers, managing inquiries, and directing them according to their needs.
  Providing customers with an accessible and pleasurable shopping experience.
  Recommending, selecting, and assisting customers in locating merchandise based on their needs.
  
• Sales and Payment Handling: Describing merchandise details, explaining usage, operation, and care to customers.
  Computing sales prices, processing cash or credit payments.
  Maintaining knowledge of current sales, promotions, and payment/exchange policies.
  
• Inventory Management: Placing special orders and coordinating with other stores to find desired items.
  Opening and closing cash registers, handling tasks like counting money, balancing drawers, and making deposits.
  
• Environment Maintenance: Upholding a high level of cleanliness in the surrounding environment.
  
• Organizational Skills: Demonstrating distinctive organizational skills to ensure timely completion of assigned tasks.
  
• Problem-Solving: Efficiently solving problems to ensure satisfactory resolution for both parties.
  Thinking quickly on my feet, addressing customer queries and concerns respectfully and effectively.