Overview
Work History
Education
Skills
Attributes And Skills
References
Timeline
Generic

Abhishek Arora

Wollert,Victoria

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Neuron Mobility
09.2020 - Current
  • Perform basic administrative tasks, such as shift scheduling and manpower deployment planning
  • Manage the Ground Patrollers & Drivers in retrieving and returning scooters to the designated parking stations
  • Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand
  • Ensure timely pick up of assigned e-scooters from scooter consolidation areas
  • Ensure the Operations team performs quality control and basic maintenance on the e-scooters
  • Train new Operations staff members and conduct refresher training
  • Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.

Customer Service Officer

Services Australia (APS3)
07.2021 - 09.2021
  • Assist with Covid Payments
  • Take Inbound calls
  • My gov inquires
  • General Centrelink inquires

Baggage Handler and Leading Hand/ASA level 3

Dnata
12.2014 - 04.2020
  • Scanning bags loading and unloading baggage
  • Operating 2A radio
  • Making sure bags are scanned in designated destinations
  • Handle luggage with care (Fragile tags)
  • Rush bags to the next flight if the bags missed their original flight
  • Embracing the standards of each airline
  • Must meet a strict deadline for each airline
  • Report to leading hand in case of missing bags or delays
  • Shift work (24-hour roster)
  • ASIC/ADA

Inbound Call Centre Agent

Salmat
01.2014 - 12.2014
  • Inbound customer phone and email contact
  • Redeeming Flybuy points to Flybuy dollar
  • General Flybys inquiry
  • Meet and greet all attendees
  • Answer and attend general customer queries via telephone and direct as appropriate
  • Monitor email workflow and respond/action as require

2IC

Barbeque Nation
10.2012 - 01.2014
  • Customer service
  • Cash handling
  • Setting up tables
  • Cleaning the restaurant
  • Managing the rosters and wages of staff
  • Buying required groceries, drinks and equipment
  • Stock management and menu management
  • Organization of staff, bookings and functions
  • Cash deposits and till balancing
  • Reviewing customer complaints/feedback

Education

Australian Security Education & Consulting
01.2013

Narrabundah College
01.2011

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Call center experience
  • Payment Processing

Attributes And Skills

  • Punctual
  • Reliable
  • Trustworthy
  • Stable
  • Responsible and honest
  • Great Communication Skills
  • Leadership skills
  • Strong ability to work well independently and in a team
  • Ability to work well under pressure

References

  • Ian Toia, Dnata, Team leader, 0455514414, ian.toia@dnata.com
  • Yusuf Abdulahi, Neuron, Regional Manager, 0435386534, yusuf.abdulahi@neuron.sg
  • Sahaj Chopra, Neuron, City Manager, 0413045861, sahaj@neuron.sg

Timeline

Customer Service Officer

Services Australia (APS3)
07.2021 - 09.2021

Operations Supervisor

Neuron Mobility
09.2020 - Current

Baggage Handler and Leading Hand/ASA level 3

Dnata
12.2014 - 04.2020

Inbound Call Centre Agent

Salmat
01.2014 - 12.2014

2IC

Barbeque Nation
10.2012 - 01.2014

Australian Security Education & Consulting

Narrabundah College

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Abhishek Arora