Abhishek Arora
Wollert,Victoria
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Neuron Mobility
09.2020 - Current
- Perform basic administrative tasks, such as shift scheduling and manpower deployment planning
- Manage the Ground Patrollers & Drivers in retrieving and returning scooters to the designated parking stations
- Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand
- Ensure timely pick up of assigned e-scooters from scooter consolidation areas
- Ensure the Operations team performs quality control and basic maintenance on the e-scooters
- Train new Operations staff members and conduct refresher training
- Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.
Customer Service Officer
Services Australia (APS3)
Canberra, ACT
07.2021 - 09.2021
- Assist with Covid Payments
- Take Inbound calls
- My gov inquires
- General Centrelink inquires
Baggage Handler and Leading Hand/ASA level 3
Dnata
12.2014 - 04.2020
- Scanning bags loading and unloading baggage
- Operating 2A radio
- Making sure bags are scanned in designated destinations
- Handle luggage with care (Fragile tags)
- Rush bags to the next flight if the bags missed their original flight
- Embracing the standards of each airline
- Must meet a strict deadline for each airline
- Report to leading hand in case of missing bags or delays
- Shift work (24-hour roster)
- ASIC/ADA
Inbound Call Centre Agent
Salmat
01.2014 - 12.2014
- Inbound customer phone and email contact
- Redeeming Flybuy points to Flybuy dollar
- General Flybys inquiry
- Meet and greet all attendees
- Answer and attend general customer queries via telephone and direct as appropriate
- Monitor email workflow and respond/action as require
2IC
Barbeque Nation
10.2012 - 01.2014
- Customer service
- Cash handling
- Setting up tables
- Cleaning the restaurant
- Managing the rosters and wages of staff
- Buying required groceries, drinks and equipment
- Stock management and menu management
- Organization of staff, bookings and functions
- Cash deposits and till balancing
- Reviewing customer complaints/feedback
Education
Australian Security Education & Consulting
01.2013
Narrabundah College
01.2011
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call center experience
- Payment Processing
Attributes And Skills
- Punctual
- Reliable
- Trustworthy
- Stable
- Responsible and honest
- Great Communication Skills
- Leadership skills
- Strong ability to work well independently and in a team
- Ability to work well under pressure
References
- Ian Toia, Dnata, Team leader, 0455514414, ian.toia@dnata.com
- Yusuf Abdulahi, Neuron, Regional Manager, 0435386534, yusuf.abdulahi@neuron.sg
- Sahaj Chopra, Neuron, City Manager, 0413045861, sahaj@neuron.sg
Timeline
Customer Service Officer
Services Australia (APS3)
07.2021 - 09.2021
Operations Supervisor
Neuron Mobility
09.2020 - Current
Baggage Handler and Leading Hand/ASA level 3
Dnata
12.2014 - 04.2020
Inbound Call Centre Agent
Salmat
01.2014 - 12.2014
2IC
Barbeque Nation
10.2012 - 01.2014
Australian Security Education & Consulting
Narrabundah College