Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Abhishek Bisla

Abhishek Bisla

Sydney,NSW

Summary

Knowledgeable Onsite Engineer offering onsite and remote support to end-users. Strong technical background with specialized experience in designing and deploying network LAN, WAN, firewall and VPN solutions across global infrastructure. Leader in driving technology solutions and improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

IT Onsite Engineer

Munich Re-AUSTRALIA
01.2024 - Current
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
  • Established effective backup procedures, ensuring prompt disaster recovery in the event of data loss or system failure.
  • Designed intuitive user interfaces for proprietary tools, improving overall usability and employee engagement with technology platforms.
  • Monitored system performance to identify potential issues.
  • Recommended and implemented network standards to support enterprise network infrastructure.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced system performance by effectively diagnosing and resolving complex technical issues.
  • Researched and identified solutions to technical problems.
  • Optimized network infrastructure by designing and implementing scalable solutions that supported organizational growth.
  • Generated reports to track performance and analyze trends.
  • Supported company-wide digital transformation initiatives by effectively integrating new technologies into existing workflows.

Inventory Analyst

Wipro Technologies
10.2023 - 12.2023
  • Evaluated and implemented new technology solutions to improve supply chain operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Built comprehensive inventory systems to track current supply chain data.
  • Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.

IT Support Engineer

NBN
02.2023 - 07.2023
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Offered assistance in implementing and developing training programs.
  • Configured hardware and granted system permissions to new employees.
  • Assisted in development of system security protocols.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Education

Master of Science - Master of Informational Technology(Cyber Security)

Kaplan Business School
Sydney, NSW
10.2024

Bachelor of Science - Electronics Technology

Kurukshetra University
Haryana
06.2020

Skills

  • Computer Diagnostics
  • Hardware Configuration
  • System Maintenance
  • Troubleshooting Network Issues
  • Data Backup and Recovery
  • Database Management
  • Software Upgrades
  • Help Desk Support
  • Incident Management
  • Issue and Resolution Tracking
  • Printer Support
  • Technical Troubleshooting
  • Support Services
  • Adobe Creative Cloud
  • Access Management Software
  • Staff education and training
  • Security Certification
  • User Support
  • Service Desk Team Management
  • Active Directory Management
  • Network Troubleshooting
  • Customer Service
  • Teamwork and Collaboration
  • Tracking and Documentation

Hobbies

1) Playing online games 

2) Digital Editing

3) Vlogging

4) Music making 

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

IT Onsite Engineer

Munich Re-AUSTRALIA
01.2024 - Current

Inventory Analyst

Wipro Technologies
10.2023 - 12.2023

IT Support Engineer

NBN
02.2023 - 07.2023

Master of Science - Master of Informational Technology(Cyber Security)

Kaplan Business School

Bachelor of Science - Electronics Technology

Kurukshetra University

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Abhishek Bisla