Abhishek Gadadaiahmath
Reservoir,VIC
Summary
Dynamic customer service professional experienced in coordinating shipments, dispatches, and customer needs. Meticulous, resilient, and flexible in handling diverse issues. Overall positive adaptable, intuitive with genuine interest in well-being of customer and teammates.
Overview
6
6
years of professional experience
Work History
Customer Service/Sales Representative
HEQS furniture
04.2021 - 08.2022
- Handle customer calls, giving detailed, personalised, friendly, and polite service to ensure the customer retention and satisfaction
- Understanding the product and its underlying ideas and conveying this information to the customer
- Memorised all products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect and handle source data such as customer names, address, and phone numbers
- Coordinate between the customers and delivery drivers to successfully complete the delivery
- Customer services
- Customer understanding
- MS Excel
- Power BI
- Scripting Languages: PHP, Python, JavaScript
- Inbound and Outbound Calling
- Proficient in video conferencing platforms such as Zoom, Hangouts and Skype, able to communicate customers across verity of channels.
Customer Service Representative
Brand House Direct
12.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Excellent communication and attentive listening skills
- Proficient in CRM systems and various computer applications
- Strong problem-solving and decision-making abilities
- Exceptional time management and organization skills
- Ability to work effectively in a fast-paced, dynamic environment
- Dedicated to delivering top-notch customer experiences
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift runner
Pizza hut
06.2020 - 11.2020
- Take orders and provide service over call and in-store
- Clean and sanitize work areas, equipment, utensils or dishes
- Store food in a designated container and storage area to prevent spoilage.
Quality Assurance Engineer
Tata Motors CVBU
09.2016 - 12.2019
- Responsible for Quality Checking, including (not limited to): material quality, inspecting stock, actual product received against specifications
- Designed reports for internal and external consumption, including data points of rejection, inspection and the data from the warranty
- Hands-on knowledge of SAP processes: PM and Stock movement
- Development and procurement of parts in various technologies, i.e, sheet metal, casting, and forged components
- Validation of 8 Dimensional report and providing technical support to suppliers
- Good communication skills and capable of integrating problem-solving analysis and out of box thinking to improve the processes, system, and methodology.
Education
Masters: data science -
La Trobe University
Bachelors: Mechanical engineering -
G M Institute of Technology
Skills
- Contract Negotiation Expertise
- Speaking Clearly
- Revenue Quotas
- Business Growth and Retention
Additional Information
Have been known for a soft spoken and a team worker during my work period. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Profile Link
https://bold.pro/my/abhishek-gadadaiahmathsunil-230323100548/722
Languages
English
Full Professional
Hindi
Full Professional
kannada
Native or Bilingual
Tamil
Professional Working
Timeline
Customer Service/Sales Representative
HEQS furniture
04.2021 - 08.2022
Customer Service Representative
Brand House Direct
12.2020 - 02.2021
Shift runner
Pizza hut
06.2020 - 11.2020
Quality Assurance Engineer
Tata Motors CVBU
09.2016 - 12.2019
Masters: data science -
La Trobe University
Bachelors: Mechanical engineering -
G M Institute of Technology
Similar Profiles
Mailene Joy GorospeMailene Joy Gorospe
Listing Manager at HeqsListing Manager at Heqs
Anamika OjhaAnamika Ojha
Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)
AIDEN VANDENBERGAIDEN VANDENBERG
Office Assistant at Jenkins Furniture / Ashley FurnitureOffice Assistant at Jenkins Furniture / Ashley Furniture