ABHISHEK L
Lara,VIC
Summary
Highly motivated and determined Bachelor of Engineering (Mechanical) student who is looking for a job opportunity in a creative, constructive, professional atmosphere, where I can enrich my communication and engineering skills that can help me in proactively involving myself in a process managed environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HOBAN Recruitment
Melbourne, VIC
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Support Worker /Administrative Assistant
westside support services
Wyndham Vale, VIC
05.2024 - 12.2024
- Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Participated in the planning of special events and promotions for the organization.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Provided emotional and practical support to vulnerable adults.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Conducted initial patient assessments to develop personalized care plans.
- Monitored patient progress and updated treatment plans in collaboration with psychiatrists.
- Conducted suicide risk assessments and implemented safety plans as needed.
Administrative Manager
Varsha Spices
03.2020 - 01.2024
- Providing administrative support to management, employees and in some cases, clients, and visitors
- Developing, reviewing, and improving administrative systems, policies, and procedures
- Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses
- Handling office ad-hoc duties such as answering phones, organising files, drafting letters, and scheduling meetings
- Maintaining databases and tracking important deadlines
- Managing sales and working as supplier for merchant's exporters.
Food Service Assistant (FSA)
MERCY Place Nixon (Aged Care Services)
Mordialloc, VIC
06.2022 - 01.2023
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Merchandiser
Big Brand Influence
12.2018 - 03.2020
- Worked with key retailers and supermarkets on an ongoing basis to ensure accurate execution of tasks
- Building and maintaining quality displays in store
- Driving strong relationships with store personnel
- Executing planograms accurately
- Complete and submit tasks daily.
Customer Service Representative
Coles Express
09.2018 - 03.2020
- Managing customer service and cash handling timely while ensuring to maintain high standards of store
- Achieved high success working under pressure
- Received immense appreciation for excellent customer handling skills
- Done certifications with just two weeks of hands-on training.
Customer Service Representative
Dodo Electricity
08.2017 - 02.2018
- Managing every day transactions and documenting with greater attention to detail
- Communicating effectively with customers regarding any issues and connecting them back to the concerned care taker
- Communicating effectively with all levels of management and attending staff meetings when required
- Maintaining Excel and Word documents to enter and retrieve client information.
Education
Masters in Commerce and General Management -
Charlesturt University
06.2017
Bachelor of Engineering -
JNTUH
04.2014
Skills
- Scheduling
- Account updating
- Project management
- Proficient in using Microsoft Office including Word, Excel, and Outlook
- Proficient in using Self-serve machines, Eftpos machine and cash handling
- Excellent analytical and problem-solving capabilities
- Able to work in a team effectively and make sure to communicate clearly with my colleagues and managers
- Fast-learner and well-organized person
- Effectively demonstrated my leadership skills during my tenure as a bachelor's pupil leader
- Team Management capability, Analytical thinking and self-learning
Certification
Certificate III
in
Individual Support
(Ageing)
Timeline
Support Worker /Administrative Assistant
westside support services
05.2024 - 12.2024
Customer Service Representative
HOBAN Recruitment
02.2024 - Current
Food Service Assistant (FSA)
MERCY Place Nixon (Aged Care Services)
06.2022 - 01.2023
Administrative Manager
Varsha Spices
03.2020 - 01.2024
Merchandiser
Big Brand Influence
12.2018 - 03.2020
Customer Service Representative
Coles Express
09.2018 - 03.2020
Customer Service Representative
Dodo Electricity
08.2017 - 02.2018
Masters in Commerce and General Management -
Charlesturt University
Bachelor of Engineering -
JNTUH
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