ABHISHEK MISHRA
Calgary,Alberta
Summary
To pursue a challenging career in an organization where there are opportunities to grow and the thirst to learn is encouraged, I would like to be an integral part of a dedicated team of professionals who believe in achieving perfection and execute the task assigned to them to the best of their abilities at all times. I would like to utilize my background experience in IT sector in a professionally managed organization dealing with challenging projects.
I have good analytical ability and a keen problem solver approach with initiation and patience to get results. Ready to relocate. Team working ability, well organised, keen problem-solving approach, motivated and competent individual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Engineer
VINIDEX Pty Ltd
- Design, build and implementation of Exchange Messaging solutions that integrate with O365
- On Premises (Exchange 2010/2013/2016/2019) and Office 365
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Architect and implement instances of Exchange on premises,hybrid setup
- Configured domain in Office 365, and DNS/MX settings, and verified routing.
- In-depth knowledge and demonstrated hands-on skill with Windows Server, Active Directory, Azure Active Directory, Domain Name System (DNS), and other core network services in Microsoft Exchange.
- Experience managing Microsoft technologies such as AD, Exchange, Skype for Business, Azure and Office 365
- Use PowerShell scripting to automate processes, migration, reporting, monitoring, and troubleshooting.
- Handling O365 infrastructure including exchange online, one drive , sharepoint, Teams.
- Provide level1/2/3 support to users .
Senior System Engineer
DXC
03.2020 - 03.2021
- Participated in gathering and analysis of business requirements for IT infrastructure
- Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems including Microsoft Active Directory forest, domain security and policies, Windows Server 2003/2008/2012/2016, VMWARE ESXi /ESX Servers, Symantec Backup Exec, FTP SERVERS, DNS, DHCP, SQL DATABASE SERVERS, Exchange servers ( 2007/2010/2013/2016/ O365)
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responsible for handling SCCM / Intune.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Installed and configured network printers and other peripheral devices.
Senior System Engineer
ASGGROUP
06.2018 - 02.2020
- Participated in gathering and analysis of business requirements for IT infrastructure
- Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems including Microsoft Active Directory forest, domain security and policies, Windows Server 2003/2008/2012/2016, VMWARE ESXi /ESX Servers, Symantec Backup Exec, FTP SERVERS, DNS, DHCP, SQL DATABASE SERVERS, Exchange servers
- (2007/2010/2013/2016/ O365)
- Identified software issues and handled troubleshooting to resolve quickly.
- Delivered helpdesk service and support to customers.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Senior Systems Engineer
Digital Armour PTY LTD
10.2016 - 11.2017
- Participated in gathering and analysis of business requirements for applications
- Responsible for handling CITRIX access polices and issues, app publishing etc
- To ensure reliable backups to meet operational and data recovery requirements
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.
- ·Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
- Implementation of Active Directory, Group Policy, DNS, DHCP, Ethernet, Anti-virus, Radius Servers.
- Managing, VMware and Hyper-v environments .
- Providing IT support to users.
Systems Architect
JDA SOFTWARE PVT. LTD
10.2015 - 10.2016
- Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems including Microsoft Active Directory forest, domain security and policies, Windows Server 2003/2008/2012, VMWARE ESXi /ESX Servers, Symantec Backup Exec, FTP SERVERS, DNS, DHCP, SQL DATABASE SERVERS...
Senior System Engineer
ITQAN (Al Bawardi Computers)
03.2015 - 10.2015
- Installed of latest versions of Operating Systems on demand, per requirements of the clients
- Performed security monitoring tests to identify intrusions
- Provided Tier 2 and Tier 3 technical support
- Deployed performance enhancing/monitoring tools...
Infrastructure Analyst
Infosys
10.2012 - 12.2013
- Demonstrated thorough knowledge of Computer repair scheduling, planning and logistics.
- Supported IT operations for corporate headquarters and nationwide locations.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Defined strategic objectives to identify requirements and outcomes.
- Restructured old application processes to improve performance and integrity.
- Creating and managing Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO), users and groups.
- Responsible for creating mailboxes, RBAC, mailbox databases, backup and recovery of exchange server.
- Handling Outlook issues.
Systems Analyst
Porsche India Ltd.
07.2011
- Responsible for Installation and maintenance of entire IT infrastructure at all PORSCHE locations across India including Desktop Operating System (including LINUX, Windows XP/ Vista/ 7), printers, Servers etc
- Perform PC support function & act as the technical consultant to users...
Education
Master of Science in Applied Computing -
Napier University
02.2009
Skills
- LINUX , Windows 7/8/10/11 , Mac
- Windows-2003/2008/2012,2016/2019/2022, VM WARE ESX/ESXI, CITRIX XENAPP SERVER, HYPER-V, AZURE , AWS
- TCP/IP, DNS, WAN, LAN, VPN,VLAN, IP PROTOCOLS TELNET ,SSH
- AWS, AZURE, O365
- FTP, DNS, SSH, DHCP, ACTIVE DIRECTORY, VMWARE, SAMBA, NFS, WSUS SCCM, SCOM, SCVMM
- Backup products( Veeam,Datto,Veritas,Cohesity etc )
- Virtual and Cloud Technologies
- Technical Support and Assistance
- Desktop support including Outlook , user pc's
- Security Management
- All microsoft technologies including Exchange, active directory, file servers , backup, defender etc
- Airwatch, INTUNE
Accomplishments
Delivers infrastructure upgrade project in record time
Certification
- Microsoft Certified Professional (Mcp)
- Red Hat Certified Engineer ( Rhce)
- Windows Server Certified
- SCCM Certified
- Azure Certified
- CCNA
- AWS
- ITIL
Career Overview
- VINIDEX, Senior Infrastructure Engineer, Sydney, Australia, Design, build and implementation of Exchange Messaging solutions that integrate with O365. On Premises (Exchange 2010/2013) and Office 365 Dedicated (Exchange 2010, 2013,2016,2019)...
- DXC, Senior System Engineer, Sydney, Australia, Participated in gathering and analysis of business requirements for IT infrastructure. Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems...
- ASGGROUP, Senior System Engineer, Sydney, Australia, Participated in gathering and analysis of business requirements for IT infrastructure. Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems...
- Digital Armour PTY LTD, Senior Systems Engineer, Sydney, Australia, Participated in gathering and analysis of business requirements for applications. Responsible for handling CITRIX access polices and issues, app publishing etc...
- JDA SOFTWARE, Systems Architect, Bangalore, Acknowledged for Designing/Implementing/troubleshooting infrastructures for business-critical systems including Microsoft Active Directory forest, domain security and policies...
- INFOSYS LTD, Infrastructure Analyst, Pune, Handling MICROSOFT EXCHANGE SERVER 2010/2007. Maintains Documents for all the Servers, Laptops and Emails Records...
- Porsche India Ltd., Systems Analyst, Responsible for Installation and maintenance of entire IT infrastructure at all PORSCHE locations across India including Desktop Operating System (including LINUX, Windows XP/ Vista/ 7), printers, Servers etc...
Personal Information
Visa Status: CANADA Permanent Visa
References
Excellent references available on request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior System Engineer
DXC
03.2020 - 03.2021
Senior System Engineer
ASGGROUP
06.2018 - 02.2020
Senior Systems Engineer
Digital Armour PTY LTD
10.2016 - 11.2017
Systems Architect
JDA SOFTWARE PVT. LTD
10.2015 - 10.2016
Senior System Engineer
ITQAN (Al Bawardi Computers)
03.2015 - 10.2015
Infrastructure Analyst
Infosys
10.2012 - 12.2013
Systems Analyst
Porsche India Ltd.
07.2011
Senior Infrastructure Engineer
VINIDEX Pty Ltd
Master of Science in Applied Computing -
Napier University
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